Sales Assistant - Part time

We are looking for a passionate, dedicated, results-driven Sales Assistant to join the My 1st Years team and work at our concession stand in Selfridges Birmingham. The successful candidates will be able to elevate company standards, achieve sales goals and meet customer expectations. This is a part-time role for 20 hours per week. You will need to be available to work from the beginning of July 2025.

Responsibilities

• Greeting customers
• Going the extra mile” to drive sales
• Solid communication and interpersonal skills
• Customer service focus
• Ensure high levels of customer satisfaction through excellent sales service
• Promoting the brand to gain new customers
• Basic understanding of sales principles and customer service practices
• Be involved in stock control and standards.
• Assisting customers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Replenishing the stand with the merchandise.
• Answering queries from customers.
• Reporting discrepancies and issues to the manager.
• Giving advice and guidance on product selection to customers.
• Balancing sale receipts.
• Dealing with customer refunds.
• Keeping the stand tidy and clean at all times.
• Dealing with customer complaints in a professional manner.
• Working within company guidelines.
• Build productive trust relationships with customers
• Attaching price tags to merchandise on the shop floor.
• Responsible for security on the stand
• Receiving and storing the delivery of large amounts of stock

Person Specification:

• Having a friendly and engaging personality.
• Basic IT skills required
• Comfortable working and approaching members of the public.
• Should have a confident manner.
• Must be helpful and polite.
• You should have retail sales experience
• Able to work as part of a sales team
• Flexibility around shifts required
• Full machine training will be given

Location: My 1st Years within Selfridges Birmingham

Salary: £12.25 per hour

Hours: 20 hours per week, various shifts.