Sales Assistant

We are looking for passionate, dedicated, results-driven Sales Assistants to join the My 1st Years team and work at our new concession stand in Harrods London. The successful candidates will be able to elevate company standards, achieve sales goals and meet customer expectations.

We have a mix of full-time (37.5 hours per week) and part-time (20 hours per week) positions available. You will need to be available to work from 28th July 2025.

Responsibilities

• Greeting customers
• Going the extra mile” to drive sales
• Solid communication and interpersonal skills
• Customer service focus
• Ensure high levels of customer satisfaction through excellent sales service
• Promoting the brand to gain new customers
• Basic understanding of sales principles and customer service practices
• Be involved in stock control and standards.
• Assisting customers in finding the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Replenishing the stand with the merchandise.
• Answering queries from customers.
• Reporting discrepancies and issues to the manager.
• Giving advice and guidance on product selection to customers.
• Balancing sale receipts.
• Dealing with customer refunds.
• Keeping the stand tidy and clean at all times.
• Dealing with customer complaints in a professional manner.
• Working within company guidelines.
• Build productive trust relationships with customers
• Attaching price tags to merchandise on the shop floor.
• Responsible for security on the stand
• Receiving and storing the delivery of large amounts of stock

Person Specification:

• Be available to work from 28th July 2025
• Having a friendly and engaging personality.
• Basic IT skills required
• Comfortable working and approaching members of the public.
• Should have a confident manner.
• Must be helpful and polite.
• You should have retail sales experience
• Able to work as part of a sales team
• Flexibility around shifts required
• Full machine training will be given

Location: The new My 1st Years Concession will be opening in Harrods London in August

Hours: We have a full-time position working 37.5 hours per week and part-time positions working 20 hours per week over various shifts, including evenings and weekends. You will need to be available to work from 28th July for a weeks training at our Head Office in Northampton prior to the launch of the concession (food and accommodation will be provided for the training week). Please indicate as part of your application if you are applying for the full-time or part-time position

Salary: £14.30 per hour