We’re excited to be looking for two enthusiastic, friendly and customer-focused Team Members to join our My 1st Years team at Selfridges, London.
We have two permanent positions available:
- 1 x 30 hours per week
- 1 x 37.5 hours per week
This is a fantastic opportunity to join our retail team and help create a welcoming and memorable experience for our customers.
We’re looking for people who are passionate about delivering excellent customer service, enjoy engaging with customers and feel confident representing the My 1st Years brand.
Responsibilities
- Greet customers and provide a friendly and welcoming service
- Deliver excellent customer service and ensure customers have a great experience
- Approach and engage with customers to drive sales
- Help customers find the products they are looking for
- Provide advice and guidance on product selection
- Process cash and card payments accurately
- Deal with customer queries and refunds professionally
- Replenish stock and assist with stock control
- Receive and store deliveries
- Keep the concession clean, tidy and well presented
- Ensure products are correctly priced and displayed
- Report any stock discrepancies or issues to the manager
- Work as part of the team to achieve sales targets
- Follow company guidelines and procedures
- Carry out any other reasonable duties required by the business
Person Specification
We’re looking for someone who is:
- Friendly, approachable and engaging
- Confident when speaking to and approaching customers
- Experienced in retail or sales (desirable)
- An excellent communicator with strong customer service skills
- Helpful, polite and professional
- Comfortable using basic IT systems
- Able to work well as part of a team
- Comfortable working in a busy retail environment
- Flexible and able to work a variety of shifts, including weekends
- Positive, hardworking and reliable
Full training will be provided.
If you’re friendly, enthusiastic and love creating great experiences for customers, we’d love to hear from you!
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