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For Companies At a Glance
- Tasks: Engage with customers, identify parts, and achieve sales targets in a dynamic environment.
- Company: Join TPS, part of the Volkswagen Group, providing quality parts to independent garages.
- Benefits: Enjoy a motivating workplace with opportunities for learning and development.
- Why this job: Be part of a growing team that values customer service and relationship building.
- Qualifications: Proven sales experience, strong communication skills, and a passion for the automotive industry.
- Other info: Ideal for self-starters looking to thrive in a fast-paced sales environment.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview
What will you be doing?
- As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
- Achieve personal KPIs and revenue objectives with target customers.
- Accurately identify parts to meet the customer sales requirements.
- Utilise all product promotions effectively to achieve specific targets set.
- Identify and leverage potential sales opportunities within customer base.
- Maintain own product knowledge and awareness of competitor activity.
- Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits.
- Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
- Provide timely communication to customer on their credit status.
- Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting.
- Ensure the proper and accurate use of all systems to search and order parts.
- Complete all required documentation accurately and promptly.
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
About the Role
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, Å KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
Essential Skills
What are we looking for?
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
- Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
- Passion for providing a great customer service experience.
- Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
- A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
- Excellent attention to detail and accurate record-keeping.
- IT literate, preferably with a good working knowledge of MS Excel.
- A passion for the automotive industry.
Parts Sales Executive - Chessington employer: MXS-TPS
Contact Detail:
MXS-TPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Executive - Chessington
✨Tip Number 1
Familiarise yourself with the Volkswagen Group and its products. Understanding the specifics of the parts you’ll be selling will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in B2B sales. Building relationships can provide you with insights and potential leads that could be beneficial for your role as a Parts Sales Executive.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role requires strong relationship-building, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Stay updated on competitor activity and market trends in the automotive sector. This knowledge will enable you to identify sales opportunities and position yourself as a knowledgeable resource for your customers.
We think you need these skills to ace Parts Sales Executive - Chessington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in a B2B environment. Emphasise any achievements related to meeting sales targets and building customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully achieved sales objectives in the past.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've built relationships with customers.
Highlight IT Proficiency: Mention your IT skills, especially your familiarity with MS Excel and any other relevant software. This will demonstrate your capability to handle the systems used for searching and ordering parts.
How to prepare for a job interview at MXS-TPS
✨Know Your Products
Familiarise yourself with the parts and products offered by TPS. Understanding the features and benefits of these products will help you answer questions confidently and demonstrate your expertise during the interview.
✨Demonstrate Sales Experience
Prepare to discuss your previous sales achievements, particularly in a B2B environment. Be ready to share specific examples of how you've met or exceeded sales targets and built strong customer relationships.
✨Showcase Customer Service Skills
Highlight your passion for providing excellent customer service. Be prepared to discuss how you've handled customer inquiries and resolved issues in the past, as this role requires a high level of customer interaction.
✨Research the Company
Take some time to learn about TPS and its position within the Volkswagen Group. Understanding the company's values, mission, and recent developments will show your genuine interest and help you align your answers with their goals.
