About the Role We are looking for a Customer Care Advisor to join Alloga UK, part of Cencora, at our South Normanton, Derbyshire site.This role is central to the day-to-day customer experience, supporting healthcare customers and partners by ensuring orders are processed accurately and customer queries are handled professionally and efficiently.As part of a friendly and experienced team, you will play an important role in keeping operations running smoothly, working closely with both customers and internal departments to deliver a high standard of service.This is a great opportunity for someone who enjoys helping people, staying organised, and being part of a business that supports healthcare across the UK. Location: South Normanton, Derbyshire Salary: £28,500 per annum Hours: 40 hours per week, Monday to Friday, rotating shifts between 8:30am and 5:30pm Key Responsibilities Handle customer queries by phone and email, providing clear, professional, and timely support. Process customer orders accurately and within agreed service levels. Manage shared inboxes and maintain regular communication with customers on the status of their orders. Work closely with warehouse, finance, and other internal teams to investigate and resolve issues. Support urgent or special order requests in a calm, organised, and efficient manner. Produce routine reports and assist with customer account administration and activity. Build strong working relationships with internal colleagues and external customers to support a positive customer experience. Maintain high levels of accuracy, organisation, and attention to detail across daily tasks Skills and Experience Previous experience in a customer service, customer care, or customer support role is preferred. Strong communication skills, with confidence handling customer queries by both phone and email. Good organisational skills and the ability to manage multiple tasks effectively. A high level of accuracy and attention to detail, particularly when processing orders and updating records. A positive, team-oriented approach and the ability to work collaboratively with different departments. Confidence working in a fast-paced operational environment. A calm and professional approach when handling urgent requests or resolving issues. Basic administrative and reporting skills, with comfort using standard business systems and Microsoft Office tools.Full training will be provided, so you will be supported as you build your knowledge and confidence in the role.
Customer Care Advisor employer: Mwiah
Cencora is an exceptional employer that prioritises the well-being and development of its team members, fostering a collaborative and innovative work culture. Located in Chessington, Surrey, employees benefit from a hybrid working model, allowing for flexibility while contributing to meaningful projects that improve health outcomes for people and animals alike. With ample opportunities for professional growth and a commitment to supporting legal professionals in a dynamic environment, Cencora stands out as a rewarding place to advance your career.
