Failed Delivery Operative - Returns

Our team members are at the heart of everything we do.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Overview We are seeking a Failed Delivery Operative - Returns to support warehouse and returns operations, ensuring the accurate handling, storage, and processing of returned products.

This role involves maintaining inventory accuracy, handling temperature-sensitive materials, preparing shipments, and supporting the safe and efficient movement of stock throughout the warehouse.

Key Responsibilities

• Monitor temperature-sensitive materials during storage and shipment preparation to maintain required conditions.
• Update warehouse transactions, inventory records, and shipment documentation to ensure traceability and stock control.
• Identify on-hold, damaged, or non-conforming materials and process them in accordance with established procedures.
• Coordinate the movement of materials using approved warehouse equipment.
• Prepare packaging materials and shipment areas to support outbound activities.
• Escalate inventory discrepancies, damaged stock, and other non-standard handling issues for resolution.
• Support warehouse operations including receiving, storage, picking, packing, staging, shipping, and returns processing.
• Maintain accurate operational records and warehouse system updates.
• Ensure compliance with safe material handling procedures and warehouse standards.

Requirements

• Previous experience within warehouse support, distribution, shipping, receiving, inventory control, material handling, returns processing, or a related environment.
• Understanding of warehouse operations, including receiving, storage, picking, packing, staging, and shipping.
• Knowledge of inventory control principles, stock movement tracking, and material traceability.
• Experience handling temperature-controlled or sensitive products is advantageous.
• Understanding of shipment documentation and warehouse record-keeping processes.
• Ability to follow standard operating procedures and work instructions.
• Strong attention to detail with the ability to maintain accurate records.
• Ability to identify and report inventory, shipment, or material handling exceptions.
• Capable of managing multiple routine tasks while maintaining accuracy and productivity.
• Comfortable working with temperature-sensitive materials in line with handling requirements.
• Desirable Certified Supply Chain Professional (CSCP) or equivalent certification.
• Previous experience working in a regulated warehouse, logistics, pharmaceutical, or healthcare distribution environment.

Skills & Competencies

• Good organisational skills and attention to detail.
• Ability to work effectively as part of a team.
• Strong communication skills.
• Commitment to health and safety standards.
• Ability to work in a fast-paced warehouse environment while maintaining accuracy.
• What You'll Be Doing

As a Failed Delivery Operative - Returns, you will play an important role in ensuring returned products are processed efficiently and accurately.

You'll help maintain inventory integrity, support warehouse operations, and ensure all materials are handled safely and in accordance with company procedures.

What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice.

The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora. com.

We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.

We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures.

We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

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