At a Glance
- Tasks: Provide excellent customer service and assist with international shipments.
- Company: Join a leading healthcare company focused on making a difference.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Flexible scheduling with opportunities for growth and learning.
- Why this job: Make a real impact in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to make a difference in the life of a patient? At AmerisourceBergen, you will find an innovative and collaborative culture focused on the patient and committed to making a difference. As an organisation, we are united by our responsibility to work towards healthier lives. Join us and apply today!
What you will do
- Flexibility in work schedule – 24-hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Most CS Representatives are assigned to work one weekend day as part of their shift.
- Demonstrating professionalism on the phone and in the office.
- Providing Excellent Customer Service to internal and external clients.
- Working together as a team with all departments and offices.
- Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
- Complies with all appropriate policies, procedures, safety rules and regulations.
- Performs related duties as assigned.
- Assisting in the training of new employees.
- Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.)
- A subject matter expert in 50+ WC operational SOP’s.
- A subject matter expert as it relates to temperature control and packaging.
- A subject matter expert regarding import and export regulations.
- Review Dangerous Goods shipments and ensure they are being prepared, handled, and shipped as per the regulations.
- Reviewing and following Client SOP’s for specific handling procedures.
- Answering calls and email communications directed to the International Customer Service Department.
- Entering all customer expectations into job file.
- Creating new shipment orders for international routes.
- Routing shipments on the next available and reliable flights (NFO service).
- Planning the international routings while considering carrier and country requirements/limitations.
- Entering clear, precise shipment handling instructions in the job file for WC Operations.
- Utilizing WC facilities such as OpSTAR to search import/export requirements.
- Assisting customers with documentation & regulatory requirements.
- Advising customers on the requirements for importing into foreign countries (customs procedure, duties and taxes, time spent in customs according to value, etc).
- Pre-advising destination office for commodities that require special attention, such as those requiring import permits, formal entry, large size, etc.
- Following up with the WC network and with clients on open jobs to ensure a sense of urgency and a high level of communication.
- Communicating shipment status updates with customers.
- Everyone is responsible for following up on all live jobs, even if not your order.
- Assists with customer problems such as delays, missing shipments, price adjustments, etc.
- Continually strives for prompt resolution.
- Escalates customers to Customer Service Supervisor or Manager when appropriate and in a courteous manner.
- Coordinate trucking options wherever necessary.
- Verifying and coordinating replenishment of shipments in transit.
- Monitor WorldSTAR INTL Note Browser for questions and instructions from network offices.
- Communicating with WC Sales to address client feedback, potential for new business, coordinating special orders, and providing quotations.
Experience and Educational Requirements
- College education and/or industry experience preferred.
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.
- Normally requires zero (0) to two (2) years directly related experience.
Minimum Skills, Knowledge and Ability Requirements
- Strong customer service skills.
- Strong interpersonal skills, positive attitude & self-motivated.
- Good decision-making skills.
- Good analytical skills.
- Ability to communicate effectively both orally and in writing.
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
- Familiarity with World Courier services and operations.
- Strong organizational skills; attention to detail.
- Basic knowledge of Microsoft Word, Excel and inventory management system.
- Strong typing/data entry skills.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Cencora offers
We offer competitive total compensation. Our commitment to our associates includes offering comprehensive, diverse benefits programmes designed to meet the varied needs of all our associates. Through our global presence and diverse business units, we have a balanced approach to the benefits we offer. Many benefits are company-paid, while others are offered through associate contributions. Specific benefit offerings may vary by location, position, or business unit.
Rep I - Customer Service employer: MWI Animal Health
At AmerisourceBergen, we pride ourselves on fostering a collaborative and innovative work culture that prioritises the well-being of our employees and the patients we serve. Located in Birmingham, our Site Administrator role offers a dynamic environment with ample opportunities for professional growth, comprehensive benefits including a contributory pension scheme and employee assistance programmes, and a commitment to diversity and inclusion that empowers every team member to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Rep I - Customer Service
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MWI Animal Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MWI Animal Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rep I - Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MWI Animal Health:Your cover letter is your chance to shine! Tell us why you want to work at MWI Animal Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MWI Animal Health!
How to prepare for a job interview at MWI Animal Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
