At a Glance
- Tasks: Provide training and consultancy support for veterinary technology products.
- Company: Join Cencora, a leader in animal health solutions.
- Benefits: Full-time role with competitive benefits and opportunities for growth.
- Other info: Remote work with potential travel; dynamic team environment.
- Why this job: Make a real difference in animal health while developing your skills.
- Qualifications: Background in veterinary industry and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. The primary function is to provide training and consultancy support to the MWI team and customer practices on the full suite of MWIAH UK technology products, along with all additional software modules and 'add-on' products. The role will be on a 9 month Fixed term contract.
The consultants provide project management for PMS implementations to both corporate and non-corporate customers ensuring that the implementation is completed on schedule to the customers' requirements. Consultants are part of cross-functional squads that build and deliver the MWI digital product suite, acting as the voice of the customer and providing input to user journeys and behaviours.
Main duties and responsibilities:
- Training & Consultancy support: Provide support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products:
- Merlin (PMS)
- Swift (Mobile App)
- MWI Pet
- Various PMS modules and third-party integrations.
- Remote and on-site support for customers 'Go-Live' following installation, including on-site training requirements.
- Supporting other departments with the pre-release testing of applications.
- Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
- Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
- Supporting the Sales team with competent and effective customer demonstrations of our products and features.
- Contribute to bespoke customer success plans as dedicated members of cross-functional teams.
- Customer Project Rollouts:
- Assisting on assigned onboarding projects.
- Working alongside the Territory Managers and National Technology Manager. (Sales team).
- Developing consistent project communication to the customer.
- Acting as first point of contact for all product consultant team project issues/queries.
- Creating and maintaining accurate documentation accompanying onboarding project rollouts.
A background in the veterinary industry is essential.
We would also value the following attributes:
- Ability to prioritise and execute tasks in a high-pressure environment.
- Ability to work within a team-oriented, collaborative environment.
- Strong analytical and organisational skills.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Flexibility to travel nationwide where required.
- Ability to work evenings and weekends where required.
Customer Product Consultant in London employer: MWI Animal Health
At Cencora, we pride ourselves on being an innovative employer dedicated to creating healthier futures for both people and animals. Our remote work culture fosters collaboration and flexibility, allowing our team members to thrive while making a meaningful impact in the veterinary industry. With a strong focus on employee growth and continuous improvement, we offer comprehensive training and consultancy support, ensuring that every member of our team is equipped to succeed and contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Product Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MWI Animal Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MWI Animal Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Product Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MWI Animal Health:Your cover letter is your chance to shine! Tell us why you want to work at MWI Animal Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MWI Animal Health!
How to prepare for a job interview at MWI Animal Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
