Customer Product Consultant

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. The primary function is to provide training and consultancy support to the MWI team and customer practices on the full suite of MWIAH UK technology products, along with all additional software modules and ‘add-on’ products. The role will be on a 12 month Fixed term contract.

The consultants provide project management for PMS implementations to both corporate and non-corporate customers ensuring that the implementation is completed on schedule to the customers’ requirements. Consultants are part of cross-functional squads that build and deliver the MWI digital product suite, acting as the voice of the customer and providing input to user journeys and behaviours.

Main duties and responsibilities:

• Training & Consultancy support: Provide support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products:

• Merlin (PMS)
• Swift (Mobile App)
• MWI Pet
• Various PMS modules and third-party integrations.

• Assisting on assigned onboarding projects.
• Working alongside the Territory Managers and National Technology Manager. (Sales team).
• Developing consistent project communication to the customer.
• Acting as first point of contact for all product consultant team project issues/queries.
• Creating and maintaining accurate documentation accompanying onboarding project rollouts.

Requirements:

• A background in the veterinary industry is essential.
• Ability to prioritise and execute tasks in a high-pressure environment.
• Ability to work within a team-oriented, collaborative environment.
• Strong analytical and organisational skills.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Flexibility to travel nationwide where required.
• Ability to work evenings and weekends where required.

What Cencora offers:

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.