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- Tasks: Provide top-notch IT support and resolve user issues with a smile.
- Company: Join MWH Treatment, a leader in the water sector with a focus on diversity.
- Benefits: Enjoy hybrid working, competitive salary, health insurance, and generous holiday allowance.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: Experience in hardware/software support and customer service skills are a must.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
MWH Treatment are looking to strengthen our IT Team with a Desktop Support Engineer based at Hattersley with hybrid working available. At MWH Treatment we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential. You will report directly to the Head of IT and your role will cover supporting end user IT services at MWH Treatment.
Responsibilities
- Provide highly skilled IT support and convey resolutions to customer IT issues.
- Respond and self-manage IT support tickets within the SLM tool.
- Track, route, and redirect problems to correct resources if required. Keep users informed of progress.
- Talk users through problem-solving processes.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, creating or updating documentation.
- Preserve and grow your knowledge of the company's procedures, products, and services.
- Manage and support hardware and software installations, configurations, and troubleshooting.
- Provide support for all Line of Business (LOB) applications.
Desirable Qualifications
- Expertise in hardware and software support.
- Support experience of Windows 11, network protocols, M365 apps.
- Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot.
- Experience in supporting Line of Business (LOB) applications.
- Experienced with meeting room AV technical hardware solutions, office network technology and print technology.
- Understanding of Asset management.
- Experience in JML processes.
MWH Treatment is an integrated design and build provider working in the water sector. With over 1400 staff working across eight regional centres, supporting six long-term water sector frameworks and two recently won frameworks, operating both as a sole contractor but also in joint ventures and alliances.
At MWH Treatment we believe that people matter. We know to build successful, creative teams we need a diverse workforce that can deliver innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential, creating opportunity by inviting, embracing, and celebrating difference, our goal as an employer is to motivate, and develop our employees. By fostering a diverse range of talents and perspectives we ensure we have the breadth of viewpoints, experiences, and skills needed to succeed. Embracing diversity of all kinds enables us to provide a work environment and culture that plays a key role in attracting and retaining the right people with the right skills.
As signatories to the Armed Forces Corporate Covenant, we have made a promise to support our forces, working with the CTP to help ex veterans find work in the civilian world. We also support Mates in Mind, a charitable programme to improve and promote positive mental health in the workplace. We don’t just tick boxes; we live these values every day.
Benefits
- A competitive salary
- Hybrid Working (jobs needs dependent)
- Car/car allowance (jobs needs dependent)
- 25 days holiday + Bank Holidays (with an additional 5 days available to buy)
- Contribution Pension scheme
- Life Assurance
- Health Insurance
- Private Medical Insurance
- Cycle to work scheme
- Discounts and savings Hub
- Kids Pass etc
Desktop Support Engineer in Hyde employer: MWH Treatment
Contact Detail:
MWH Treatment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Hyde
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at MWH Treatment or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service techniques. MWH Treatment values excellent support, so be ready to showcase how you can exceed customer expectations with real-life examples.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website for the best chance of landing that Desktop Support Engineer role. We want to see your application, and it’s the quickest way to get noticed by our hiring team!
We think you need these skills to ace Desktop Support Engineer in Hyde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 11, M365 apps, and any relevant support experience. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, don’t forget to showcase your excellent customer service skills. Share examples of how you've exceeded customer expectations in previous roles. We love to see that!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to IT support!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MWH Treatment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, M365 apps, and any relevant hardware and software support. Be ready to discuss your experience with Microsoft Intune, PowerShell, and Autopilot, as these are key skills for the role.
✨Show Off Your Customer Service Skills
Since this role involves supporting end users, it’s crucial to demonstrate your excellent customer service abilities. Prepare examples of how you've exceeded customer expectations in previous roles, and be ready to talk through problem-solving processes with confidence.
✨Familiarise Yourself with the Company Culture
MWH Treatment values diversity and innovation, so do a bit of research on their culture and values. Think about how your own experiences align with their mission and be prepared to share how you can contribute to their creative teams.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when resolving IT issues, and consider how you would track and manage support tickets effectively.