MWH Treatment are seeking a Regional Digital Delivery Lead to lead the practical establishment, implementation and sustained adoption of digital delivery initiatives across the Thames Water Framework. The role will work directly with office-based and site delivery teams to demonstrate, embed and assure digital ways of working, strengthening collaboration, consistency, data quality and project outcomes.
Key responsibilities:
- Provide visible, hands-on leadership for the establishment and embedment of digital initiatives across Thames Framework offices and project sites; regular in-region presence is an essential requirement of the role.
- Engage directly with project managers, engineers, planners, construction managers, site managers, supervisors and other users to understand delivery needs and translate them into practical digital solutions.
- Present, demonstrate and facilitate collaborative working sessions with site and office teams, including briefings, training, digital rehearsals, drop-in support and structured aftercare.
- Lead or support the Thames rollout and embedment of agreed digital initiatives, including digital tools rollout, 4D rehearsals and outage preparation, digital delivery embedment reporting, BIM 360 / field management, ProjectWise supply-chain CDE, IFS Cloud / MView, Nialli collaborative planning, Site Assist, Causeway, Quality / ITP reporting, CAT & Genny reporting and Defects & Handover databases.
- Apply the Framework implementation approach: establish a clear problem statement and required outputs; secure stakeholder buy-in; plan briefing, training and go-live; embed functional assurance and feedback routes; provide aftercare; and report adoption and performance trends.
- Support the Framework Development Plan through the Head of PMO function, helping to establish, own, govern and control current and future digital systems throughout the current and future AMP periods.
- Liaise with the Company Head of Digital and relevant central digital specialists to support collaboration, technical alignment, implementation, learning transfer and consistency with company digital strategy.
- Work with Thames Water stakeholders and MWHT functional leads to align digital initiatives with client priorities, continuous improvement activity, governance requirements and the localised MWHT Way.
- Own or sponsor allocated digital change initiatives from concept through implementation, embedment, assurance and handover into business-as-usual ownership.
- Develop and maintain implementation plans, stakeholder maps, communications, training materials, user guidance, adoption measures, assurance checks, risks, actions and lessons learnt for assigned initiatives.
- Identify regional pain points, process inefficiencies, data duplication and opportunities for improvement; collaborate with users and subject-matter experts to define proportionate solutions through agreed governance routes.
- Provide practical support and structured problem-solving where adoption, access, data quality, process integration or system use is preventing effective delivery.
- Establish and maintain meaningful measures of deployment, adoption, compliance, user feedback and benefits realisation, providing clear updates to the Head of PMO and relevant governance forums.
- Support digital rehearsals, 4D visualisation and collaborative reviews, including facilitation and coaching where required, and help develop sustainable capability within project teams.
- Promote inclusive adoption by tailoring engagement and training to different roles, levels of digital confidence and project circumstances, ensuring reasonable support is available to users.
- Maintain appropriate records, controls and assurance evidence so that digital strategies and implementation activity are auditable across the project lifecycle.
- Share learning across projects and contribute to regional and company communities of practice, support materials and continuous improvement activity.
- Undertake other reasonable duties aligned with the purpose and level of the role, as Framework priorities and digital systems evolve.
Key relationships:
- Head of PMO
- Framework Director and Operations Manager
- Company Head of Digital and central digital specialists
- Thames Water client stakeholders
- Programme and Project Managers
- Engineering, Planning, Construction, Commissioning, SHEQ, Handover, Document Control, Reporting & Performance, Commercial and Procurement teams
- Site management, supervisors and delivery teams
- Supply-chain partners and technology providers
Responsible for:
- Leadership and coordination of assigned digital initiatives and implementation workstreams.
- Matrix support, coaching and capability development for nominated project digital champions and users.
Competencies - Technical
- Demonstrable experience implementing and embedding digital change within a framework, programme or complex project environment.
- Practical knowledge of digital delivery across design, construction, commissioning, handover and operational readiness, preferably within water, utilities or infrastructure.
- Ability to plan and deliver implementation through stakeholder engagement, briefing, training, go-live, embedment, assurance, aftercare and reporting.
- Working knowledge of information management principles, ISO 19650 and common data environment practices.
- Experience of relevant digital delivery tools such as 3D/4D modelling, digital rehearsals, collaborative planning, field management, dashboards, workflow automation or data analytics.
- Ability to develop proportionate measures for adoption, compliance, data quality and benefits realisation.
Competencies - Behavioural
- Credible, approachable and confident when presenting, demonstrating and working alongside office and site teams.
- Hands-on, delivery-focused and willing to resolve practical implementation issues.
- Collaborative and able to influence across functional and organisational boundaries without relying on direct authority.
- Organised, accountable and able to manage multiple initiatives and priorities.
- Clear communicator who adapts engagement and learning support to different audiences.
- Commitment to inclusive working, continuous learning, safety, quality and responsible use of data.
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Regional Digital Delivery Lead in Charlton employer: MWH Treatment
MWH Treatment is an exceptional employer, offering a dynamic work environment at our Morestead Road site where you can thrive in your role as a General Foreman. We prioritise employee growth and well-being, providing comprehensive benefits such as hybrid working options, generous holiday allowances, and health insurance, all while fostering a culture of diversity and inclusion. Join us to be part of a team that values your contributions and supports your professional development in the water sector.
