Insurance account handler in Sawbridgeworth

MWA Special Risks is a boutique insurance brokerage specialising in tailored protection solutions for high‑profile clients, including professional athletes, entrepreneurs, property experts, and high‑net‑worth individuals. The firm’s property solutions offering is central to its ambitious growth plans, and MWA Special Risks is increasingly recognised for its ability to successfully place complex and hard‑to‑place risks. MWA prides itself on a client‑centric approach, delivering highly personalised service and building long‑term client relationships.

As a member of the Willis Towers Watson Networks, the business provides access to a wide and highly competitive range of insurance markets and providers.

Salary & Benefits

• Competitive salary, commensurate with experience and technical capability.
• Hybrid working arrangement, with 2–3 days (flexible) per week based in the Sawbridgeworth office and remaining days worked remotely.
• 25 days’ annual leave plus bank holidays.
• Professional development and study support, including assistance towards professional qualifications.
• Opportunity to work with high‑net‑worth clients and complex, hard‑to‑place property and commercial risks.
• Access to a wide and specialist insurer panel plus Willis Towers Watson Network options.
• Supportive boutique environment with ongoing development opportunities as the business continues to grow.

Role Purpose

MWA Special Risks is seeking a Commercial Insurance Account Executive to join its growing team. This is a full‑time, hybrid role based in Sawbridgeworth, offering flexibility to work from home part‑time. The Insurance Account Handler will be responsible for the day‑to‑day management and servicing of client insurance accounts, ensuring a consistently high standard of service delivery. The role supports the placement, renewal, and ongoing administration of insurance programmes, with a strong focus on client satisfaction, accuracy, and efficiency.

Key Responsibilities

• Client & Account Management: Act as a primary point of contact for clients, delivering a responsive and professional service; Manage a portfolio of insurance accounts, ensuring client needs are understood and addressed; Build and maintain strong, long‑term relationships through clear communication and proactive service; Manage and process policy renewals in a timely and efficient manner; Liaise with insurers and underwriters to obtain, negotiate, and secure competitive terms; Prepare and present accurate risk and client information to insurers; Support the placement of complex and non‑standard property risks.
• Technical & Administrative Duties: Handle mid‑term adjustments, policy amendments, and documentation issuance; Maintain accurate and compliant records across all systems and client files; Ensure policies are processed in line with internal procedures and regulatory requirements.
• Proactive Account Management: Identify opportunities to enhance cover or improve programme structure; Ensure ongoing client satisfaction, retention, and service consistency; Support continuous improvement in processes and service standards.

Qualifications, Skills & Experience

• Proven experience within insurance or insurance brokerage, ideally in a client‑facing role.
• Strong understanding of insurance products, policy administration, and market processes.
• Experience handling policy renewals and ongoing account management.
• Excellent customer service and communication skills.
• High attention to detail with strong organisational and time‑management abilities.
• Proficiency with the Acturis insurance operating platform and confidence adopting new technology.
• Experience supporting or participating in the placing of complex or hard‑to‑place risks.
• Knowledge of regulatory compliance and insurance industry standards.
• Progress towards, or holding, professional insurance qualifications (e.g. Cert CII, Dip CII, ACII).

Personal Attributes

• Client‑focused with a proactive service mindset.
• Detail‑driven, accurate, and technically confident.
• Professional, collaborative, and able to work effectively within a close‑knit team.
• Comfortable operating in a fast‑paced, growth‑oriented environment.

Why Join MWA Special Risks

• Opportunity to work with high‑profile and high‑net‑worth clients.
• Exposure to complex and specialist property risks.
• Supportive, boutique environment with strong market access.
• Hybrid working and a culture focused on quality, relationships, and long‑term growth.