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For Companies At a Glance
- Tasks: Provide top-notch support for the Fidessa trading platform and enhance trading workflows.
- Company: Join a leading investment firm with a dynamic trading environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be at the heart of trading operations and make a real impact in fast-paced markets.
- Qualifications: Experience with Fidessa and strong problem-solving skills in trading environments.
- Other info: Collaborate with traders and tech teams to drive innovation and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Trading Systems Support
- Provide 1st, 2nd, and 3rd line support for the Fidessa trading platform across cash equities, derivatives, and related workflows.
- Deliver real-time trading floor support during UK and US market hours, ensuring rapid response to incidents and minimal disruption to trading activity.
- Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues.
- Incident & Problem Management
- Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting.
- Coordinate with internal technology teams, Fidessa vendor support, exchanges, brokers, and infrastructure partners as required.
- Ensure adherence to ITIL processes and operational best practices.
- Configure Fidessa modules, workflows, user profiles, permissions, FIX connectivity, and market access parameters.
- Support releases, upgrades, patches, and testing cycles, including UAT coordination with front-office stakeholders.
- Deliver enhancements to improve execution workflows, system resilience, automation, and user experience.
- Stakeholder Engagement
- Act as a trusted technology partner to Traders, Sales Traders, Compliance, Risk, and Operations, translating business needs into technical solutions.
- Support regulatory initiatives and controls (e.g., MiFID II, best execution, trade surveillance, market abuse monitoring).
Required Skills & Experience
- Technical / Platform
- Strong hands-on experience supporting Fidessa in a front-office trading environment.
- Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues.
- Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments.
- Support & Operations
- Proven experience in production support within investment banking, broker-dealer, or asset management environments.
- Strong incident management, troubleshooting, and root cause analysis skills in high-pressure trading environments.
- Experience supporting UK and US trading desks, including overlapping market hours and time-sensitive workflows.
- Business & Communication
- Excellent stakeholder management and communication skills, particularly when working directly with front-office users.
- Ability to operate calmly and decisively in time-critical trading situations.
- Strong documentation, organisational, and prioritisation skills.
Trade Floor Application Support - Fidessa employer: MW Recruitment Limited
Contact Detail:
MW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Application Support - Fidessa
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Fidessa or in trading support. Attend events, webinars, or even local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Get your hands dirty with practical experience. If you can, try to set up a demo environment for Fidessa or similar platforms. This will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your incident management and troubleshooting skills, and be ready to share specific examples of how you've handled high-pressure situations in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with trading systems and your ability to engage with stakeholders effectively.
We think you need these skills to ace Trade Floor Application Support - Fidessa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Floor Application Support role. Highlight your experience with Fidessa and any relevant trading systems you've worked with. We want to see how your skills match up with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled incidents in high-pressure environments. We love seeing candidates who can think on their feet and resolve issues quickly, especially in trading situations.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and make sure to explain your technical experience in a way that’s easy to understand. We need to know you can engage with stakeholders effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at MW Recruitment Limited
✨Know Your Fidessa Inside Out
Make sure you have a solid understanding of the Fidessa trading platform and its functionalities. Brush up on equity trading workflows, order lifecycle management, and the FIX protocol. Being able to discuss these topics confidently will show that you're not just familiar with the system but can also support it effectively.
✨Prepare for Real-Time Scenarios
Since the role involves providing real-time support during market hours, think about how you would handle high-pressure situations. Prepare examples from your past experiences where you successfully managed incidents or resolved issues quickly. This will demonstrate your ability to stay calm and decisive when it matters most.
✨Engage with Stakeholders
Understand the importance of stakeholder engagement in this role. Be ready to discuss how you've translated business needs into technical solutions in previous positions. Highlight your communication skills and how you’ve built relationships with traders and other front-office users to ensure smooth operations.
✨Showcase Your Problem-Solving Skills
Be prepared to talk about your approach to incident management and root cause analysis. Think of specific examples where you owned a production incident from start to finish. This will illustrate your proactive mindset and adherence to ITIL processes, which are crucial for this position.
