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- Tasks: Lead a team to deliver exceptional customer service in Payments Operations.
- Company: Dynamic banking institution focused on innovation and customer excellence.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact in a fast-paced banking environment while leading a passionate team.
- Qualifications: Experience in managing Payments Operations and a knack for performance management.
- Other info: Join a supportive culture that values process improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A City based banking institution wishes to hire a payments manager to ensure colleagues work within and adhere to the bank’s policies and risk appetite. The successful candidate is responsible for leading the team to deliver exceptional customer service and ensure a streamlined service for the customer.
Main Duties
- Apply industry knowledge and experience to drive Payment Operations forward for the bank.
- Understand payment scheme rules, particularly Faster Payments, CHAPS, Bacs, SEPA and SWIFT.
- Manage supplier relationships, PSD2 and Transfer of Funds regulations, the operations of sponsor banks, cost control and trade body activities as they link to Payments.
- Provide leadership, coaching and direction, fostering a positive and collaborative work environment.
- Recruit, train and develop team members to ensure they have the skills and knowledge to perform their roles effectively.
- Oversee the delivery of exceptional customer excellence.
- Act as a reference point for stakeholders across the bank.
- Manage 3rd party suppliers relevant to the role.
- Manage day to day operation of the team, including resource scheduling and allocation to meet service levels of agreement and performance KPI’s.
- Implement operational best practices to optimise efficiency and productivity, while maintaining a high standard of service and culture.
- Identify opportunities for process improvement and implement initiatives to streamline workflows, enhance productivity, and improve customer service delivery.
Experience Required
- Experience of managing a Payments Operations team to deliver customer excellence.
- The ability to work under pressure and lead a team to produce a high, accurate output of work.
- Experience of performance management and supporting colleagues to work within performance tolerance.
- Comfortable with ambiguity and change, and happy working in a fast-paced environment.
- Awareness of working within a regulated industry, adhering to regulation and prescribed risk appetite.
Payments Manager employer: MW Recruitment Limited
Contact Detail:
MW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking and payments industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of payment schemes like Faster Payments and SEPA. This will show them you’re not just any candidate, but the right fit for their team.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your experience managing teams and delivering customer excellence. Think of examples where you’ve improved processes or led your team through challenges. This will help you stand out as a strong leader.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Payments Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Manager role. Highlight your experience in managing payment operations and any relevant industry knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and improved customer service in previous positions.
Showcase Your Leadership Skills: Since this role involves leading a team, be sure to highlight your leadership experience. Talk about how you've coached and developed team members in the past, and how you foster a positive work environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at MW Recruitment Limited
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment schemes like Faster Payments, CHAPS, Bacs, SEPA, and SWIFT. Being able to discuss these in detail will show that you’re not just familiar with the terms but can apply them practically in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past, especially in high-pressure situations. Talk about how you’ve coached and developed team members, as this is crucial for the role. Highlight any specific achievements that demonstrate your ability to foster a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to payments operations. Think about how you would handle issues like process improvements or managing supplier relationships. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulations surrounding payments, such as PSD2 and Transfer of Funds regulations. Being able to discuss how you’ve navigated compliance in previous roles will show that you understand the importance of adhering to risk appetites and regulations in a banking environment.
