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For Companies At a Glance
- Tasks: Lead a team to enhance payment operations and deliver exceptional customer service.
- Company: A dynamic city-based banking institution focused on innovation.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact in the banking sector while developing your leadership skills.
- Qualifications: Experience in payments operations and strong team management skills.
- Other info: Fast-paced environment with opportunities for process improvement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A City based banking institution wishes to hire a payments manager to ensure colleagues work within and adhere to the bank’s policies and risk appetite. The successful candidate is responsible for leading the team to deliver exceptional customer service and ensure a streamlined service for the customer.
Main Duties
- Apply industry knowledge and experience to drive Payment Operations forward for the bank.
- Payment scheme rules, particularly Faster Payments, CHAPS, Bacs, SEPA and SWIFT.
- Supplier management, PSD2 and Transfer of Funds regulations, the operations of sponsor banks, cost control and trade body activities as they link to Payments.
- Provide leadership, coaching and direction, fostering a positive and collaborative work environment.
- Recruit, train and develop team members to ensure they have the skills and knowledge to perform their roles effectively.
- Oversee the delivery of exceptional customer excellence.
- Act as a reference point for stakeholders across the bank.
- Manage 3rd party suppliers relevant to role.
- Manage day to day operation of the team, including resource scheduling, resource allocation to meet service levels of agreement and performance KPIs.
- Implement operational best practices to optimise efficiency and productivity, while maintaining a high standard of service and culture.
- Identify opportunities of process improvement and implement initiatives to streamline workflows, enhance productivity, and improve customer service delivery.
Experience Required
- Experience of managing a Payments Operations team to deliver customer excellence.
- The ability to work under pressure and lead a team to produce a high, accurate output of work.
- Experience of performance management and supporting colleagues to work within performance tolerance.
- Comfortable with ambiguity and change, and happy working in a fast-paced environment.
- Awareness of working within a regulated industry, adhering to regulation and prescribed risk appetite.
Payments Manager in London employer: MW Recruitment Limited
Contact Detail:
MW Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking and payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of payment schemes like Faster Payments and Bacs. This will show them you’re not just another candidate, but someone who really knows their stuff.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your leadership skills and think of examples where you’ve successfully managed a team under pressure. Being able to demonstrate your ability to foster a positive work environment will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Payments Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Manager role. Highlight your experience in managing payment operations and any relevant industry knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and improved customer service in previous positions.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've coached and developed team members in the past, and how you foster a positive work environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MW Recruitment Limited
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment schemes like Faster Payments, CHAPS, Bacs, SEPA, and SWIFT. Being able to discuss these confidently will show that you’re not just familiar with the terms but can also apply them in a practical context.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Highlight your experience in coaching and developing team members, as this is crucial for the role. Think about specific instances where your leadership made a difference.
✨Demonstrate Customer Excellence
Be ready to talk about how you've delivered exceptional customer service in previous roles. Share stories that illustrate your commitment to customer satisfaction and how you’ve implemented processes to enhance service delivery.
✨Embrace Change and Ambiguity
Since the banking environment can be fast-paced and ever-changing, prepare to discuss how you handle ambiguity. Share examples of how you've successfully navigated change and improved processes in your previous roles, showing that you can adapt and thrive under pressure.
