A banking institution are recruiting for an IT Support Technician is to ensure the stable operation of the in-house computer equipment. This includes planning, installing, configuring, maintaining, supporting and optimising computer, telephony and printer hardware and software.
Main Duties
- Answering calls from users and creating tickets in the helpdesk ticket system
- Install, configure, maintain, and troubleshoot PC, laptops, telephones and mobile devices
- Install and configure network and local printers
- Management and administration of MS Windows and Apple IOS operating systems and any associated software
- Interact with vendors to maintain and support their products and services
- Ensure connectivity of all workstations to the required internal and external IT services
- Participate in physical installations, moves and changes of IT equipment as required
- Monitor computer performance and provide performance statistics and reports
- Recommend, schedule, and perform improvements, upgrades, and repairs
- Participate in the periodic upgrade and replacement of desktops, laptops, telephones, mobile phones, printers and other related equipment
- Maintain and follow internal processes
- Create and maintain desktop related documentation
Experience Required
- Strong knowledge and experience of supporting Windows 10 PC operating systems
- Knowledge of the MS Office 2016 & Microsoft 365 suite of programs – Word, Excel, PowerPoint, Teams, OneDrive etc.
- Experience of Active Directory and MS Entra user administration. Including account creation, security groups, distribution groups, OU structures, GPO inheritance and use of MIM
- An understanding of basic network protocols and concepts including TCP/IP, DHCP and DNS
- Experience with supporting financial market data applications including Bloomberg, Fidessa and Refinitiv products
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IT Support - Investment Bank employer: MW Recruitment Limited
MW Recruitment Limited offers a dynamic and supportive work environment for Senior Lending Documentation Specialists, where your expertise in credit documentation will be valued and nurtured. Located in the heart of London, the company promotes a culture of collaboration and professional growth, providing ample opportunities for career advancement and skill development within an established international bank. Enjoy competitive benefits and the chance to work alongside industry leaders in a vibrant city known for its financial prowess.
