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- Tasks: Oversee broker operations, manage team performance, and ensure efficient processes.
- Company: Join a leading Lloyds Broker with a focus on growth and inclusivity.
- Benefits: Competitive salary, remote work, and extensive training opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in a similar role and strong understanding of London/Lloyds Market procedures.
- Other info: Permanent position with flexible working and a supportive management team.
The predicted salary is between 50000 - 58000 £ per year.
Our client is a large Lloyds Broker looking for a Broker Operations Manager to join their expanding team. The purpose of the role is to complete all post bind activities for the broking teams in an operational capacity by ensuring efficient processes and practices are in place and are adhered to within a busy department. Also, to be overseeing the day to day running of the team and provide support to senior management through the strategic development of the team.
Main Duties:
- Effective day to day oversight of the team
- Hiring of new staff
- Daily oversight of workloads and effectively manage team trays to meet daily / weekly and monthly SLA's
- Resolution of internal or external complaints or escalations
- Production of team MI for senior management
- Coach, Mentor and development of team
- Work as part of a management team to agree and implement system enhancements
- Work as part of a management team to agree and implement the strategic development to the department
- Establish and implement effective controls to monitor the day-to-day activities of the team.
- Ability to step in and assist team members with day-to-day activities including processing and production of documentation
- Checking formal documents (including, but not limited to, BIDs, Certificates, Endorsements, MRCs, Policies etc.) for accuracy prior to processing and issuance of formal documentation to clients and markets
- Ability to complete internal audits as per group procedures
- Attend relevant London Market committee meetings or seminars where required
- Assist other managers where required and step in and assist with the management of other teams where required
- Production and analysis of daily / weekly and monthly reports relating to KPI's within the team, and reporting to management.
Key Skills/Experience:
- Previous role within a similar position
- High understanding of all London/ Lloyds Market procedures
- Knowledge of the regulatory requirements of general insurance in operation at any time
- Ability to find innovative solutions to technical coverage issues
- Ability to delegate
- Ability to complete tasks, including the checking of documentation and data with the highest standard of accuracy
- Ability to apply own judgment and experience when making decisions or giving advice to clients, including when to refer to an alternative appropriate expert
- Highly developed communication skills, both verbal and written, that are effective and meet business needs
- The ability to prioritise workload and manage time effectively
- Ability to work under pressure and to deadlines when required
- Excellent Communication skills, writer and verbally
- Ability to develop effective working relationships internally and externally
- Ability to successfully manage a team ensuring Service levels and KPI's are always met.
- Ability to work as part of a successful management team
What you need to know:
- Permanent role
- Remote working with 3 visits per month in London
- Salary between £50,000 -£58,000
- A great opportunity to join a growing organisation with lots of training and development opportunities.
- A very inclusive and fair opportunities employer
Broker Ops Manager in London employer: MW Appointments
Contact Detail:
MW Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Ops Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Lloyds or similar firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and operational efficiency. We suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Broker Ops Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Ops Manager role. Highlight your experience in managing teams and your understanding of London/Lloyds Market procedures. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and resolved complaints in the past. We love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see that you can convey information effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at MW Appointments
✨Know Your Stuff
Make sure you brush up on your knowledge of the London and Lloyds Market procedures. Familiarise yourself with the key regulatory requirements in general insurance, as this will show that you're not just a good fit for the role but also genuinely interested in the industry.
✨Showcase Your Leadership Skills
As a Broker Ops Manager, you'll be overseeing a team. Prepare examples of how you've effectively managed teams in the past, including hiring, coaching, and resolving conflicts. Be ready to discuss your approach to mentoring and developing team members.
✨Be Ready for Problem-Solving
Expect questions about how you handle complaints or escalations. Think of specific instances where you've found innovative solutions to technical issues or improved processes. This will demonstrate your ability to think on your feet and manage challenges effectively.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you would produce and analyse reports for senior management, ensuring you can convey complex information in an understandable way.