Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to clients.
- Company: Buchanan Veterinary Group is part of CVS, a leading veterinary services provider in the UK.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, private healthcare, and a supportive team environment.
- Why this job: Make a difference for pets and their owners while working in a passionate and caring team.
- Qualifications: Previous receptionist experience is essential; strong communication and customer service skills are a must.
- Other info: This is a 6-month fixed-term contract covering maternity leave with a Monday to Friday shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Buchanan Veterinary Group.
Location: Monton site
Contract: 6 Month Fixed Term Contract to cover Maternity Leave
Hours: 40 hours per week
Shift Pattern: Monday – Friday with a share in the Saturday rota
About Buchanan Veterinary Group:
Take a look at the practice here: Buchanan Veterinary Group, Monton | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Long Service Award – employees receive an extra day’s annual leave for each year’s service (up to a maximum of 5 days for 5 completed years)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click 'Apply Now'.
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Buchanan Veterinary Group. Understanding their approach to animal care and client interaction will help you demonstrate your enthusiasm and alignment with their values during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples from your previous roles where you handled difficult situations or provided exceptional service. This will be crucial in demonstrating your ability to cope with emotional scenarios in a veterinary setting.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as proficiency in these tools is essential for managing appointments and client records. Consider doing a quick online refresher course if you feel it's necessary.
✨Tip Number 4
Show your passion for animals by being prepared to discuss your own experiences with pets or volunteering in animal care. This personal touch can set you apart and show that you genuinely care about the role and the well-being of the animals.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animals and customer service. Mention specific experiences that demonstrate your communication skills and ability to handle emotional situations, as these are crucial for this role.
Highlight Relevant Experience: In your CV, emphasise any previous receptionist or customer service roles. Include examples of how you have successfully managed client interactions and resolved issues, showcasing your empathy and teamwork skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a reception role.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of Buchanan Veterinary Group.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer queries or difficult situations in the past to showcase your communication prowess.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Think about how you would handle such scenarios and be ready to discuss your resilience and empathy during the interview. This will show that you're prepared for the emotional aspects of the job.
✨Familiarise Yourself with the Practice
Take some time to research Buchanan Veterinary Group and its services. Being knowledgeable about their practice will not only impress the interviewers but also help you understand how you can contribute to their mission of prioritising pet care.
