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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while working in a passionate and inclusive team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: This role offers flexible hours with a 1:4 Saturday rota.
The predicted salary is between 20000 - 24000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Miller and Swann Veterinary Clinic.
Location: Elgin
Contract: Permanent
Hours: 20 hours per week, over 4 days
Shift Pattern: Monday - Friday with a 1:4 share in the Saturday rota
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And lots more!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Miller and Swann Veterinary Clinic. Understanding their unique approach to pet care will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your passion for animals by sharing personal experiences or stories that highlight your love for pets. This can create a strong connection with the interviewers who value empathy and compassion.
✨Tip Number 3
Prepare to discuss how you handle stressful situations, especially those involving distressed pet owners. Providing examples of your resilience and problem-solving skills will demonstrate your suitability for the role.
✨Tip Number 4
Research common veterinary terms and procedures to show your commitment to learning and adapting quickly. This knowledge can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist or customer service experience you have, especially in a veterinary or animal care setting. Use specific examples to demonstrate your skills in communication and empathy.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at Miller and Swann Veterinary Clinic. Share why you want to work in this role and how you can make a positive impact.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Prepare examples of how you've handled difficult situations or provided exceptional customer service in the past.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling insurance forms.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the clinic's culture, team dynamics, or their approach to client care. This shows your interest in the role and helps you assess if it's the right fit for you.
