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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about prioritising pets and their care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and access to mental health support in a collaborative team.
- Why this job: Make a difference in the lives of pets and their owners while working in a supportive environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: Flexible hours with one Saturday shift every four weeks; must have the Right to Work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Putlands Veterinary Surgery.
Location: Maidstone Road, Paddock Wood TN12 6DZ
Contract: Permanent
Hours: 20 hours per week
Shift Pattern: Flexibility on days, to include 1 in 4 Saturdays with time back in lieu. Working hours between Monday – Friday 8am to 7pm. Saturday 8am – 12noon.
About Putlands Veterinary Surgery: Take a look at the practice here: Putlands Veterinary Surgery, Paddock Wood | The Vet Collection.
About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
About the role: Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you: We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click 'Apply Now'.
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Putlands Veterinary Surgery. Understanding their unique offerings will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate your experience in managing emotional or distressing scenarios will highlight your resilience and empathy, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office and database management by mentioning any relevant software you've used in previous roles. This will reassure the hiring team that you have the technical skills necessary for the position.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience, especially in a veterinary or animal care setting. Use specific examples to demonstrate your customer service skills and ability to handle emotional situations.
Show Your Passion for Animals: In your cover letter or personal statement, express your enthusiasm for working with animals and how it motivates you in your role. This will resonate well with CVS's mission of making pets a priority.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a receptionist role.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Prepare examples of how you've handled difficult situations or provided exceptional customer service in the past.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling queries.
✨Prepare for Emotional Situations
Working in a veterinary environment can sometimes be distressing. Think about how you would handle emotional situations with clients, and be prepared to discuss your resilience and coping strategies during the interview.
