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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, dedicated to prioritising pets and their wellbeing.
- Benefits: Enjoy generous leave, staff discounts, mental health support, and a collaborative team environment.
- Why this job: Make a real impact in the lives of pets and their owners while working in a supportive culture.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: Flexible hours between 20-30 per week, with one Saturday morning shift every four weeks.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Werrington Vets.
Location: Unit 2 Brookfield Trade Park, 1210 Lincoln Road, Peterborough, PE4 6LA
Contract: Permanent
Hours: Between 20-30 hours per week between the hours of 8.15am and 7.15pm over 3 to 5 days (to be specified), plus 1 Saturday morning every 4 weeks (8.30am-12.30pm).
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
To apply for this position please click 'Apply Now'.
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Werrington Vets. Understanding their unique offerings and values will help you connect better during your interview and show your genuine interest in the practice.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role involves interacting with pet owners, demonstrating your ability to handle emotional situations with empathy will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CVS or Werrington Vets. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle difficult situations with clients or distressed pet owners, as this will demonstrate your readiness for the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Werrington Vets and how your skills align with their values.
Highlight Communication Skills: In your application, emphasise your excellent communication skills and ability to handle emotional situations. Provide examples of how you've successfully dealt with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers at CVS.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, communication is key. Prepare examples of how you've effectively handled customer queries or difficult situations in the past, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be ready to discuss how your previous receptionist experience aligns with these tasks, especially in a veterinary context if applicable.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team culture, training opportunities, or how they handle emotional situations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
