Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, dedicated to animal care and client satisfaction.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, private healthcare, and a supportive team environment.
- Why this job: Make a difference in pets' lives while working in a friendly, inclusive atmosphere with growth opportunities.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: Roles available in Plymouth and Ivybridge; flexible hours with a focus on teamwork and client engagement.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking two enthusiastic individuals with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary Group!
Location: Plymouth and Ivybridge
Contract: Permanent
2 roles available
Hours: 19.2 hours per week
Shift Pattern – Thursday 10:30 – 19:00, Saturday 13:00 – 18:00 (two in five) Saturday 08:30 – 18:00 (two in five) and Sunday 09:00-15:00 (three in five).
About Woodlands Veterinary Group:
We are a large friendly team working across two-sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients.
We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
· Answering phones and booking appointments
· Responding to queries via phone, in person and email
· Registering new clients
· Dispensing medications
· Taking payments
· Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
· And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
· Previous Receptionist experience is essential, veterinary experience is a plus!
· Resilient with the ability to cope with potentially distressing and emotional situations
· An excellent communicator with strong empathy
· Excellent customer service skills and experience in dealing with members of the public
· A positive attitude and excellent teamwork skills
· Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
· Salary in line with the NMW
· Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
· Supportive and collaborative team environment
· Staff discount scheme on Veterinary bills and products
· A range of health benefits including private healthcare
· Employee Assistance Programme and access to over 400 Mental Health First-Aiders
· and more! Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click \’Apply Now\’.
#J-18808-Ljbffr
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Woodlands Veterinary Group. Understanding their approach to pet care and customer service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Highlight your previous receptionist experience by preparing examples of how you've handled customer queries and difficult situations. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Tip Number 3
Show your passion for animals by discussing any relevant experiences you have with pets, whether personal or professional. This can set you apart as a candidate who truly cares about the well-being of animals.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the team environment and growth opportunities at CVS. This shows that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Woodlands Veterinary Group and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully interacted with clients or handled difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, communication is key. Prepare to discuss how you've effectively handled customer queries in the past, and be ready to showcase your ability to empathise with clients, especially in distressing situations.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be prepared to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and managing client interactions.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, opportunities for growth, or how they handle challenging situations with clients. This will demonstrate your proactive approach and eagerness to contribute.
