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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about prioritising pets and their care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, mental health support, and a clear career development pathway.
- Why this job: Be part of a supportive team making a real difference in the lives of pets and their owners.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: This role is based in Bridgnorth with a Monday to Friday schedule and shared weekend shifts.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Severn Edge Veterinary Group.
Location: To be based at our Bridgnorth site
Contract: Permanent
Hours: 34.39 hours per week
Shift Pattern: Monday – Friday with a share in the Weekend rota
About Severn Edge Veterinary Group:
Take a look at the practice here: Severn Edge Vets, Bridgnorth | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
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Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Severn Edge Veterinary Group. Understanding their unique approach to pet care will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in their practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. Being able to articulate your experience in managing emotional or distressing scenarios will highlight your resilience and empathy, which are crucial for this position.
✨Tip Number 3
Connect with current or former employees of CVS or Severn Edge Veterinary Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your proficiency with Microsoft Office and any other relevant software. Since the role involves database management, being ready to explain your experience with these tools will demonstrate your capability to handle the administrative aspects of the job effectively.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience you have, especially in a veterinary or customer service setting. Use specific examples to demonstrate your skills in communication, empathy, and handling emotional situations.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at Severn Edge Veterinary Group. Share why you want to work in this role and how you can make a positive impact.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a receptionist role.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of the veterinary practice.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've successfully handled customer queries or difficult situations in the past to showcase your communication prowess.
✨Highlight Your Resilience
The role may involve dealing with emotional situations. Be ready to discuss how you've coped with stress or distressing scenarios in previous jobs, demonstrating your ability to remain calm and supportive.
✨Familiarise Yourself with the Practice
Before the interview, take some time to research Severn Edge Veterinary Group. Understanding their services and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
