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- Tasks: Join our team as a Veterinary Receptionist, providing friendly service to clients and their pets.
- Company: Mildmay is a professional veterinary practice known for its personable team and supportive environment.
- Benefits: Enjoy 5 weeks' annual leave, discounted gym memberships, health plans, and more perks!
- Why this job: This role offers a dynamic work environment with opportunities for training and personal growth.
- Qualifications: Excellent communication skills are essential; previous customer service experience is a plus.
- Other info: We value diversity and inclusivity in our workforce, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
- Monday (at Overton) 8.30 – 6.15pm, Friday 2 – 6.30pm, Saturdays (2 in 4 Saturdays) at Winchester, averaging 18.25 hours per week
- Tuesday 10 – 6.30pm, Wednesday 1 – 7pm, Thursday 9 – 6pm, and 1 in 4 Saturdays, averaging 24 hours per week
- Tuesday 2 – 7pm, Thursday 2 – 6.30pm, Friday 9 – 6pm, and 2 in 4 Saturdays, averaging 22 hours per week
As a Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a busy environment, making the role varied and interesting.
The role involves answering phones, responding to emails, booking appointments, registering new clients, dispensing medications, taking payments, and providing a warm, welcoming experience.
Applicants should have excellent communication and organizational skills. Previous receptionist or customer-facing experience is advantageous. Veterinary industry experience is highly beneficial.
You should be able to remain calm under pressure and show empathy, whether sharing in a puppy\’s first visit or comforting a client receiving bad news.
As a receptionist, you\’ll have access to our Client Care Hub on the Knowledge Hub, where you\’ll join support sessions and training, alongside in-practice training.
The salary is competitive, and we offer benefits such as:
- 5 weeks\’ annual leave plus bank holidays, with an extra day each year up to 5 years of employment
- Staff benefits including discounted gym membership, staff discounts, buy & sell holiday, health plan, and more. Details are on our careers site.
To apply, please click \’Apply Now\’. We encourage prompt applications, as interviews may be held before the closing date if roles are urgent or highly sought after.
CVS is committed to inclusivity, supporting diversity, and building a workforce representative of our communities.
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Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and its terminology. Understanding common terms and procedures will help you communicate effectively with both clients and the veterinary team, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various situations, from welcoming new clients to managing difficult conversations, which are crucial in a busy reception environment.
✨Tip Number 3
Network with current or former veterinary receptionists to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, making you a more attractive candidate.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for a typical day as a receptionist. This will not only help you understand the demands of the job but also show potential employers that you are proactive and ready to manage your time effectively.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Tailor your application to highlight relevant skills and experiences that match what Mildmay is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous receptionist or customer-facing experience. Emphasise any veterinary industry experience and showcase your communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for animal care and your desire to work in a busy environment. Mention specific examples of how you've remained calm under pressure and provided excellent customer service in past roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the veterinary field.
✨Highlight Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with clients or handled difficult situations in previous roles. This will show that you're capable of providing the warm, welcoming experience they seek.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Mention any tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle stressful situations, such as comforting a client receiving bad news. Think of specific scenarios from your past experience where you remained calm and empathetic, and be prepared to share those stories.
