At a Glance
- Tasks: Diagnose and resolve faults in commercial AV systems while providing excellent customer service.
- Company: MVS Audio Visual, a growing company with a collaborative team culture.
- Benefits: Recognition for performance, career growth opportunities, and a chance to work with diverse AV technologies.
- Other info: Field-based role with travel across the UK; full UK driving licence needed.
- Why this job: Join a dynamic team and make a real impact in the AV industry.
- Qualifications: Strong fault-finding skills and experience with UC and AV technologies required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Field based – primarily London, with some UK travel
Company: MVS Audio Visual
About the Role
Due to continued growth, MVS is looking for an experienced Senior Service Engineer to join our Service team, supporting customers primarily across London. This is a hands‑on, customer‑facing role for someone who really knows their way around commercial AV, enjoys fault‑finding, gets to the root of problems and can represent MVS brilliantly on site. You’ll take ownership of service issues, working directly with customers to diagnose and resolve faults and help keep their AV systems operating effectively.
Key Responsibilities
- Diagnosing and resolving faults across commercial AV systems, taking ownership of complex issues and getting to the root cause
- Carrying out planned preventative maintenance and system health checks
- Carrying out firmware updates and minor system changes
- Keeping customers informed throughout the service process
- Producing clear service reports
- Sharing technical knowledge to help improve our service
Skills & Experience
- Strong, logical fault‑finding skills, with a focus on finding the root cause
- Experience supporting UC and AV technologies, such as Microsoft Teams Rooms, Zoom Rooms, Crestron, Extron, Q‑SYS or Biamp
- A confident and professional approach to working with customers
- The ability to work independently and take ownership of issues
- A full UK driving licence
What You’ll Find at MVS
- A genuinely collaborative team environment
- Recognition for strong performance
- Successes properly celebrated
- Real opportunities for career growth and development
- The opportunity to work with a wide range of commercial AV technologies
Working Location: This is a field‑based role, primarily covering London, with some travel to customer sites across the UK. A full UK driving licence is required.
Senior Service Engineer (Field) employer: MVS Audio-Visual
MVS is an exceptional employer that fosters a genuinely collaborative team environment, where your contributions are recognised and celebrated. With real opportunities for career growth and exposure to a diverse range of AV projects and technologies, working in Central London offers the unique advantage of being at the heart of innovation and creativity in the industry. Join us to turn client requirements into impactful audiovisual solutions while enjoying a supportive culture that values detail and teamwork.
