Location: Field based – primarily London, with some UK travel
Company: MVS Audio Visual
About the Role
Due to continued growth, MVS is looking for an experienced Senior Service Engineer to join our Service team, supporting customers primarily across London.
This is a hands‑on, customer‑facing role for someone who really knows their way around commercial AV, enjoys fault‑finding, gets to the root of problems and can represent MVS brilliantly on site.
You’ll take ownership of service issues, working directly with customers to diagnose and resolve faults and help keep their AV systems operating effectively.
Key Responsibilities
- Diagnosing and resolving faults across commercial AV systems, taking ownership of complex issues and getting to the root cause
- Carrying out planned preventative maintenance and system health checks
- Carrying out firmware updates and minor system changes
- Keeping customers informed throughout the service process
- Producing clear service reports
- Sharing technical knowledge to help improve our service
Skills & Experience
We’re looking for someone with:
- Strong, logical fault‑finding skills, with a focus on finding the root cause
- Experience supporting UC and AV technologies, such as Microsoft Teams Rooms, Zoom Rooms, Crestron, Extron, Q‑SYS or Biamp
- A confident and professional approach to working with customers
- The ability to work independently and take ownership of issues
- A full UK driving licence
What You’ll Find at MVS
- A genuinely collaborative team environment
- Recognition for strong performance
- Successes properly celebrated
- Real opportunities for career growth and development
- The opportunity to work with a wide range of commercial AV technologies
Working Location
This is a field‑based role, primarily covering London, with some travel to customer sites across the UK.
A full UK driving licence is required.
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Senior Service Engineer (Field) in London employer: MVS Audio-Visual
MVS is an exceptional employer that fosters a genuinely collaborative team environment, where your contributions are recognised and celebrated. With real opportunities for career growth and exposure to a diverse range of AV projects and technologies, working in Central London offers the unique advantage of being at the heart of innovation and creativity in the industry. Join us to turn client requirements into impactful audiovisual solutions while enjoying a supportive culture that values detail and teamwork.
