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- Tasks: Lead customer success and manage key asset tracking projects for major retailers.
- Company: Join Digipal, a fast-growing tech company revolutionising supply chain management.
- Benefits: Competitive salary, private health insurance, and flexible remote work options.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: Experience in logistics or supply chain, strong leadership skills, and data-savvy.
- Other info: Opportunity to build and lead a high-performing team in a rapidly scaling business.
The predicted salary is between 75000 - 85000 £ per year.
Location: Birmingham Business Park (3 days office-based, 2 days remote optional)
Salary / Benefits: £75,000–£85,000 + strong benefits including private health insurance
About Digipal
Digipal is a fast-growing UK supply chain technology company transforming how major retailers and food producers manage returnable assets. They began by disrupting the traditional wooden pallet market with high-performance, reusable plastic pallets and are now scaling rapidly into IoT-enabled asset tracking, providing visibility, utilisation control and loss reduction across complex supply chains. The business combines deep logistics expertise with practical technology deployment. Rather than simply installing software, Digipal manages and optimises physical asset fleets across national networks. As the company continues to scale, structure and operational discipline are increasingly critical.
The Asset Tracking division is now entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, Digipal is building a dedicated Customer Success function to support delivery at scale.
The Role
This is a delivery-focused operational leadership role. Key responsibilities will include:
- Owning the day-to-day management of key asset tracking customers
- Leading execution of new contracts from signed agreement through full rollout
- Ensuring customer onboarding is structured, repeatable and commercially controlled
- Managing and developing a Project Analyst team
- Working closely with the data and portal development function to evolve DigiPortal
- Using AI tools (e.g. Claude) to improve workflows, documentation and technical collaboration
- Tracking delivery milestones, risks and commercial exposure
- Driving customer retention and long-term value
About you:
Essential:
- Experience operating in a fast-growing or fast-moving environment
- Background in logistics, supply chain technology, SaaS or IoT
- Experience managing people
- Strong operational discipline and process-led thinking
- Commercial awareness with the ability to protect margin
- Comfortable working with data, dashboards and technical stakeholders
- Confident using AI tools to increase productivity and structure work
Desirable:
- Experience delivering supply chain visibility or asset tracking solutions
- Experience onboarding enterprise or retail customers
- Experience scaling delivery or customer success teams
What Success Looks Like
- New contracts implemented on time and within scope
- High customer retention and strong renewal rates
- Clear, repeatable delivery frameworks in place
- Strong internal coordination between sales, operations and technology
- A structured, scalable team capable of supporting continued growth
How to apply: On behalf of Digipal, MVP is managing this search. Please send your application to MVP at lisas@mvp-search.com or via our website: www.mvp-search.com/jobs. Applications sent directly to Digipal will be redirected to MVP for review.
Customer Success Manager - Asset Tracking & Supply Chain Technology in Birmingham employer: MVP Recruitment & Talent Solutions
Contact Detail:
MVP Recruitment & Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Asset Tracking & Supply Chain Technology in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Digipal or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Success Managers. Think about how your experience in logistics and supply chain tech can shine through in your answers.
✨Tip Number 3
Showcase your skills with real examples! When discussing your past roles, highlight specific achievements that demonstrate your operational discipline and ability to manage teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Success Manager - Asset Tracking & Supply Chain Technology in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in logistics, supply chain technology, and any relevant SaaS or IoT projects you've worked on. We want to see how your background aligns with what Digipal is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to Digipal's growth. Be sure to mention specific experiences that demonstrate your operational discipline and people management skills.
Showcase Your Data Skills: Since the role involves working with data and dashboards, make sure to highlight any experience you have in this area. If you've used AI tools to improve workflows, let us know! We love candidates who are comfortable with tech and can leverage it to drive customer success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don't forget to double-check your application before hitting send!
How to prepare for a job interview at MVP Recruitment & Talent Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of asset tracking and supply chain technology. Familiarise yourself with Digipal's products and services, especially their IoT-enabled solutions. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Customer Success Manager, you'll be leading a team. Prepare examples of how you've successfully managed people in the past, particularly in fast-paced environments. Highlight your operational discipline and process-led thinking to demonstrate your fit for the role.
✨Be Data Savvy
Digipal values comfort with data and dashboards. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions or improve processes in previous roles. Mention any experience with AI tools, as this is a key part of the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Digipal's growth plans, team dynamics, and how they measure customer success. This not only shows your interest but also helps you gauge if the company is the right fit for you.