MVF is seeking a Team Leader for the Solutions Advice team. You will manage a remote team of Advisors, coach on performance, and drive continuous improvement using speech analytics, dashboards and the QPS to boost conversion and customer experience.
Partnering with Product, Data, Marketing and Compliance, you will refine engagement strategies, report on KPIs, and help your team reach their full potential through structured development and accountability.
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Remote Sales Contact Centre Team Lead & Coach employer: MVF
MVF is an exceptional employer that prioritises a vibrant and inclusive work culture, fostering employee growth through mentorship and comprehensive training opportunities. As a People Advisor, you will not only shape the employee experience but also enjoy the benefits of working in a dynamic environment that values collaboration and innovation, all while being part of a global team across EMEA and US locations.
