24/7 Support Line Worker

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24/7 Support Line Worker

ARCH Teesside are recruiting for a24/7 Support Line Worker.

This is a fantastic opportunity to join our established and respected, specialist sexual violence team.

ARCH Teesside is looking for a skilled, passionate, and professional Support Line Worker to join the team as a member of staff.

ARCH is working in partnership with Rape Crisis England & Wales to deliver a 24-hour, 365-day, Support Line for survivors of sexual violence. The service will provide high-quality, trauma-informed telephone and webchat support and signposting information to survivors of non-recent and recent sexual violence across England and Wales.

We are looking for a woman with excellent communication skills and the ability to provide non-judgemental, non-directive and empowering support to every person who connects to the Support Line. Successful candidates will have experience in providing emotional support on a helpline, a good knowledge and understanding of sexual violence and its impacts and a willingness to work shifts covering daytimes, evenings and weekends.

The post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 for this role.

Support Line Worker

Remote working; 16-hours per week (4 x 4 hour shift)

Shifts cover the following times daily: 8am-12pm; 12pm-4pm; 4pm-8pm; 8pm-12am.

£14.35 per hour

To apply:

If you would like an informal discussion about the role, please contact Vikki Sousa to arrange this. An application pack can be sent to those interested in the role.

Please submit your completed application form and Equal Opportunities Monitoring Form to v.sousa@archteesside.org with Support Line Bank Worker as the subject line.

We will assess applications on a rolling basis and encourage interested applicants to apply as soon as possible.

Further Details: Closing date: 21st January 2026 12 noon. Interviews tbc. (however, we reserve the right to close recruitment sooner should the required number of vacancies be filled).

Only successful candidates will be contacted.

All posts are subject to an enhanced Disclosure and Barring (DBS) check.

The closing date for this job is 21 January 2026 – 12:00pm.