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For Companies At a Glance
- Tasks: Lead quality assurance and compliance for care services, ensuring high standards.
- Company: Join Muve Homecare, a growing organisation dedicated to therapeutic care for young adults.
- Benefits: Enjoy flexible remote work options and a competitive salary based on experience.
- Why this job: Make a real impact in a supportive environment focused on excellence and innovation.
- Qualifications: Experience in quality leadership within health or social care is essential.
- Other info: Opportunity to shape service excellence and collaborate with passionate teams.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Operations Director
Location: Birmingham - Multi-site (with flexibility for remote work and travel to services)
Salary: Competitive, dependent on experience
Contract Type: Full-time, Permanent
About Us
Muve Homecare is a growing organisation providing therapeutic residential care for young adults aged 18–30. Our homes offer safe, trauma-informed environments designed to support healing, growth, and independence. As we expand, we're committed to maintaining the highest standards of care through robust quality assurance, governance, and compliance.
Role Overview
We are seeking an experienced and driven Group Quality Manager to oversee and strengthen regulatory compliance, service quality, and continuous improvement across our homes regulated by both CQC (Care Quality Commission) and Ofsted. You will lead our quality and compliance framework, ensuring we deliver outstanding care and meet or exceed all statutory requirements.
Key Responsibilities
- Quality Assurance & Compliance
- Lead and coordinate internal audits and quality reviews across services.
- Ensure services consistently meet or exceed CQC and Ofsted standards.
- Monitor compliance with key legislation, guidance, and best practice.
- Develop and update quality policies, procedures, and frameworks.
- Support services through CQC and Ofsted inspections, including readiness reviews and post-inspection action plans.
- Governance & Reporting
- Maintain oversight of incident management, complaints, safeguarding, and improvement plans.
- Analyse service performance data, trends, and KPIs to inform strategic improvements.
- Produce regular quality and compliance reports for senior leadership and the board.
- Leadership & Support
- Provide expert guidance and training to home managers and staff on regulatory expectations.
- Drive a culture of excellence, accountability, and learning.
- Collaborate with the safeguarding lead, clinical leads, and operations teams to embed quality at all levels.
Person Specification
Essential:
- Proven experience in a quality or compliance leadership role within health or social care.
- Strong knowledge of both CQC and Ofsted regulatory frameworks.
- Excellent understanding of safeguarding, governance, and risk management.
- Ability to interpret legislation, guidance, and inspection outcomes.
- Exceptional communication, analytical, and report-writing skills.
- Full UK driving licence and willingness to travel.
Desirable:
- Experience working in therapeutic residential care or with young adults.
- Qualification in Health & Social Care, Quality Management, or equivalent.
- Experience leading service improvement plans and audits.
Why Join Muve Homecare?
- Be part of a values-driven organisation making real impact.
- Support innovative, therapeutic models of care.
- Work in a collaborative, supportive environment with opportunities to shape service excellence.
Quality Assurance Manager (Birmingham) employer: Muve Homecare
Contact Detail:
Muve Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager (Birmingham)
✨Tip Number 1
Familiarise yourself with the CQC and Ofsted frameworks. Understanding their specific requirements and expectations will not only help you in interviews but also demonstrate your commitment to quality assurance in health and social care.
✨Tip Number 2
Network with professionals in the field of quality assurance and compliance. Attend relevant workshops or seminars, and connect with others on platforms like LinkedIn to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with internal audits and quality reviews. Be ready to share specific examples of how you've improved service quality and compliance in previous roles, as this will showcase your expertise.
✨Tip Number 4
Research Muve Homecare's values and mission. Tailoring your conversation to align with their commitment to therapeutic care and quality standards will show that you're a great cultural fit for the organisation.
We think you need these skills to ace Quality Assurance Manager (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and compliance, particularly within health or social care. Emphasise your knowledge of CQC and Ofsted frameworks, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Use examples from your past experience to demonstrate how you meet the essential criteria, such as your ability to lead audits and develop quality policies.
Showcase Your Communication Skills: Since exceptional communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. This can be demonstrated through your writing style in both your CV and cover letter.
Highlight Relevant Qualifications: If you have qualifications in Health & Social Care or Quality Management, make sure to mention them prominently. Also, include any training or certifications related to safeguarding and governance, as these are highly relevant to the position.
How to prepare for a job interview at Muve Homecare
✨Know Your Regulations
Familiarise yourself with the CQC and Ofsted regulatory frameworks. Be prepared to discuss how your experience aligns with these standards and how you can ensure compliance in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led quality assurance initiatives in previous roles. Highlight your ability to drive a culture of excellence and accountability among staff.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to inform service improvements. Bring examples of how you've analysed performance trends and implemented changes based on your findings.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Strong communication skills are essential for this role, so be prepared to demonstrate your ability to convey complex information in an understandable way.
