At a Glance
- Tasks: Lead the operations of a national ADHD assessment service, ensuring smooth patient journeys.
- Company: Dynamic healthcare organisation focused on mental health and patient care.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to improving mental health services.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in operations management, preferably in healthcare or high-volume environments.
The predicted salary is between 60000 - 75000 £ per year.
Location: UK (Hybrid / Remote with travel as required)
Reporting to: Managing Director
Role Purpose
The Head of Operations is responsible for the end-to-end operational delivery, performance, and scalability of a national ADHD assessment and treatment service (adult and CAMHS). You will design, build, and manage the systems, people, and processes required to deliver a high-volume, efficient, and fully compliant service—ensuring patients move smoothly from referral through assessment, diagnosis, and treatment. This is a hands-on leadership role with full accountability for service performance, patient flow, and operational profitability.
Key Responsibilities
- Service Delivery Patient Pathway
- Own and manage the full patient journey: Referral → triage → booking → assessment → diagnosis → prescribing → follow-up
- Ensure effective coordination between: Assessors (e.g. RMNs / clinicians), Prescribers, Patient coordination team
- Develop and maintain clear SOPs across all stages
- Identify and resolve delays, inefficiencies, and drop-offs in the pathway
- Operational Performance KPIs
- Own core service metrics, including: Referral-to-assessment time, Conversion rates (enquiry → assessment), DNA (Did Not Attend) rates, Clinician utilisation, Time from diagnosis to prescribing
- Build dashboards and performance reporting tools
- Drive continuous improvement across all operational processes
- Capacity Planning Workforce Management
- Optimise clinician scheduling to maximise utilisation
- Forecast demand and align staffing levels accordingly
- Oversee recruitment and onboarding of: Assessors, Prescribers (in coordination with Clinical Lead), Patient coordinators / admin staff
- Ensure capacity meets referral demand without delays
- Commercial Financial Oversight
- Manage operational budgets and cost efficiency
- Monitor revenue performance across: Assessments, Follow-ups, Treatment pathways
- Improve profitability through: Efficient scheduling, Reduced unused clinical capacity, Improved conversion rates
- Patient Experience
- Ensure a high-quality, responsive patient journey
- Oversee onboarding processes including: Pre-assessment documentation, Patient communications workflows
- Reduce waiting times and improve service accessibility
- Manage escalations, complaints, and service recovery
- Systems Infrastructure
- Implement and manage: CRM / patient management systems, Booking and scheduling platforms, Digital forms and assessment workflows
- Drive automation to reduce manual administration
- Ensure secure and accurate handling of patient data
- Governance Compliance (Operational)
- Ensure compliance with: Care Quality Commission (CQC) standards, GDPR and data protection regulations
- Maintain robust audit trails and documentation
- Support Clinical Lead with operational governance requirements
- Oversee incident reporting and complaints systems
- Leadership Team Management
- Lead and develop: Patient coordination team, Scheduling and admin staff
- Set clear KPIs and performance expectations
- Build a structured, accountable, high-performance culture
- Provide training, support, and ongoing development
Key Performance Indicators
- Referral to assessment time: [target to be defined]
- Clinician utilisation: 80–90% target
- Conversion rate (enquiry → assessment): 60% target
- DNA rate: [target to be defined]
- Time from diagnosis to prescribing: [target to be defined]
- Patient satisfaction and retention: high and improving trend
Experience
- Senior operations experience in: Healthcare services, clinics, or diagnostics, High-volume, process-driven environments
- Proven ability to build or scale services
- Experience managing teams and operational performance
- Strong commercial awareness and ownership of budgets or P&L
- Experience implementing systems, workflows, and reporting structures
Desirable Experience
- Experience within ADHD or mental health services
- Familiarity with NHS England pathways
- Experience in private healthcare service delivery models
Key Skills
- Strong operational leadership and execution
- Data-driven decision making
- Process design and optimisation
- Workforce planning and scheduling
- Commercial and financial acumen
- Ability to work at pace in a scaling organisation
Operations Development Executive employer: MUVE Healthcare Group
As a leading provider of ADHD assessment and treatment services in the UK, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid working model offers flexibility while ensuring that our team is equipped with the tools and resources needed to deliver exceptional patient care. With a strong focus on operational excellence and continuous improvement, we empower our employees to take ownership of their roles and contribute meaningfully to the success of our service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Development Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their patient pathways and operational performance metrics. This will help us show that we’re not just interested in the role, but genuinely invested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the role. Highlight your operational leadership skills and any relevant experience in healthcare services to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team and are familiar with our processes.
We think you need these skills to ace Operations Development Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Development Executive role. Highlight your experience in healthcare services and operational performance, as these are key for us. Use specific examples that showcase your skills in managing teams and improving processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about ADHD services and how your background aligns with our mission. Keep it concise but impactful, and don’t forget to mention any relevant experience you have in high-volume environments.
Showcase Your Achievements:When filling out your application, be sure to include quantifiable achievements. Whether it's improving patient flow or enhancing service delivery metrics, we want to see how you've made a difference in your previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at MUVE Healthcare Group
✨Know the Patient Pathway Inside Out
Make sure you understand the entire patient journey from referral to treatment. Be ready to discuss how you would manage each stage and improve efficiency. Familiarise yourself with common challenges in this pathway and think of solutions you could propose.
✨Showcase Your Operational Experience
Highlight your previous experience in managing operations, especially in healthcare or high-volume environments. Prepare specific examples of how you've improved service delivery, managed budgets, or optimised processes. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Data-Driven
Since the role involves KPIs and performance metrics, come prepared with examples of how you've used data to drive decisions in past roles. Discuss any tools or systems you've implemented for tracking performance and how they contributed to operational success.
✨Demonstrate Leadership Skills
As a hands-on leader, it's crucial to show your ability to lead and develop teams. Prepare to talk about your leadership style, how you set KPIs, and how you foster a high-performance culture. Think of instances where you've successfully managed a team through challenges.
