At a Glance
- Tasks: Lead and manage a high-quality Supported Living service for adults with diverse needs.
- Company: A dedicated organisation focused on person-centred care and support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a team that values inclusivity and continuous learning.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 5 Diploma in Leadership for Health and Social Care or willingness to achieve.
The predicted salary is between 42000 - 42000 £ per year.
To lead, manage, and develop a high-quality Supported Living service for adults with learning disabilities, autism, mental health needs, physical disabilities, and/or complex needs. The Registered Service Manager will ensure the service operates in compliance with CQC regulations, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and all relevant legislation while promoting person-centred care, independence, choice, and positive outcomes.
The post holder will be responsible for service quality, safeguarding, staff management, financial performance, and ensuring people supported achieve their personal goals and aspirations.
Key Responsibilities- Regulatory Compliance and Governance
- Register with the Care Quality Commission (CQC) as the Registered Manager where required.
- Ensure compliance with all CQC Fundamental Standards and relevant legislation.
- Maintain policies, procedures, and systems that promote safe, effective, caring, responsive, and well-led services.
- Lead on inspections, audits, and quality assurance processes.
- Ensure incidents, complaints, accidents, and safeguarding concerns are appropriately managed and reported.
- Leadership and Service Management
- Provide strong leadership and management to support teams.
- Create a positive, inclusive, and values-driven culture.
- Ensure services are delivered in line with organisational values and person-centred principles.
- Develop and implement service improvement plans.
- Promote a culture of continuous learning and professional development.
- Person-Centred Care
- Ensure individuals are supported to maximise independence, choice, control, and community participation.
- Monitor and review support plans, risk assessments, and care records.
- Ensure support is tailored to individual outcomes and aspirations.
- Promote positive behavioural support approaches where required.
- Encourage co-production and involvement of people using services in decision-making.
- Safeguarding and Risk Management
- Act as Safeguarding Lead within the service.
- Ensure safeguarding concerns are identified, investigated, and reported appropriately.
- Maintain robust risk assessment and management processes.
- Promote safe practices while supporting positive risk-taking and independence.
- Staff Management
- Recruit, induct, supervise, and retain high-quality staff.
- Conduct regular supervision, competency assessments, and annual appraisals.
- Manage staff performance, attendance, disciplinary, and grievance processes.
- Ensure staffing levels meet service needs and regulatory requirements.
- Promote staff wellbeing and engagement.
- Quality Assurance
- Conduct regular audits of care plans, medication records, finances, health and safety, and service delivery.
- Monitor service quality through observations, feedback, and outcome measures.
- Implement action plans arising from audits, inspections, and complaints.
- Ensure accurate and timely record keeping.
- Financial Management
- Manage service budgets effectively.
- Monitor expenditure and identify cost-saving opportunities without compromising quality.
- Authorise purchases and maintain financial accountability.
- Ensure individuals' finances are managed safely and transparently where applicable.
- Partnership Working
- Build positive relationships with local authorities, commissioners, healthcare professionals, families, advocates, and community organisations.
- Attend professional meetings, reviews, and safeguarding conferences.
- Represent the organisation professionally with external stakeholders.
- Health and Safety
- Ensure compliance with health and safety legislation.
- Oversee maintenance of properties and equipment.
- Ensure emergency procedures, fire safety measures, and business continuity plans are effective.
- Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Adult Residential Management) or willingness to achieve within required timescales.
- Registered Manager experience or substantial leadership experience within health and social care.
- Full UK Driving Licence (where required).
- Experience managing Supported Living, Residential Care, or Community Services.
- Experience working with adults with learning disabilities, autism, mental health needs, or complex support needs.
- Experience of CQC compliance and inspections.
- Experience managing teams, budgets, and service performance.
- Experience in safeguarding adults and managing risk.
- Care Quality Commission (CQC) Regulations.
- Health and Social Care Act 2008.
- Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) / Liberty Protection Safeguards (LPS).
- Safeguarding Adults legislation and best practice.
- Positive Behaviour Support (PBS).
- Equality, diversity, and inclusion principles.
- Health and Safety legislation.
- Person-centred planning and outcome-focused support.
Service Manager - Care and Support in Manchester employer: MUVE Healthcare Group
As a leading provider of Supported Living services, we pride ourselves on fostering a supportive and inclusive work environment that prioritises the well-being and professional growth of our employees. Our commitment to person-centred care not only enhances the lives of those we support but also empowers our staff through continuous learning opportunities and a culture of collaboration. Located in a vibrant community, we offer competitive benefits and a chance to make a meaningful impact in the lives of adults with diverse needs.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Care and Support in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at MUVE Healthcare Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from MUVE Healthcare Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like MUVE Healthcare Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at MUVE Healthcare Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - Care and Support in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to MUVE Healthcare Group:Before hitting send, make sure to tailor your application specifically to MUVE Healthcare Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at MUVE Healthcare Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
