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- Tasks: Lead operations for a national ADHD assessment and treatment service, ensuring smooth patient journeys.
- Company: Dynamic healthcare organisation focused on ADHD services with a commitment to quality care.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on innovation and patient satisfaction.
- Why this job: Make a real difference in patients' lives while leading a passionate team.
- Qualifications: Senior operations experience in healthcare, strong leadership, and commercial awareness required.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operations is responsible for the end-to-end operational delivery, performance, and scalability of a national ADHD assessment and treatment service (adult and CAMHS). You will design, build, and manage the systems, people, and processes required to deliver a high-volume, efficient, and fully compliant service—ensuring patients move smoothly from referral through assessment, diagnosis, and treatment. This is a hands-on leadership role with full accountability for service performance, patient flow, and operational profitability.
Key Responsibilities
- Service Delivery & Patient Pathway
- Own and manage the full patient journey: Referral → triage → booking → assessment → diagnosis → prescribing → follow-up
- Ensure effective coordination between: Assessors (e.g. RMNs / clinicians), Prescribers, Patient coordination team
- Develop and maintain clear SOPs across all stages
- Identify and resolve delays, inefficiencies, and drop-offs in the pathway
- Operational Performance & KPIs
- Own core service metrics, including: Referral-to-assessment time, Conversion rates (enquiry → assessment), DNA (Did Not Attend) rates, Clinician utilisation, Time from diagnosis to prescribing
- Build dashboards and performance reporting tools
- Drive continuous improvement across all operational processes
- Capacity Planning & Workforce Management
- Optimise clinician scheduling to maximise utilisation
- Forecast demand and align staffing levels accordingly
- Oversee recruitment and onboarding of: Assessors, Prescribers (in coordination with Clinical Lead), Patient coordinators / admin staff
- Ensure capacity meets referral demand without delays
- Commercial & Financial Oversight
- Manage operational budgets and cost efficiency
- Monitor revenue performance across: Assessments, Follow-ups, Treatment pathways
- Improve profitability through: Efficient scheduling, Reduced unused clinical capacity, Improved conversion rates
- Patient Experience
- Ensure a high-quality, responsive patient journey
- Oversee onboarding processes including: Pre-assessment documentation, Patient communications workflows
- Reduce waiting times and improve service accessibility
- Manage escalations, complaints, and service recovery
- Systems & Infrastructure
- Implement and manage: CRM / patient management systems, Booking and scheduling platforms, Digital forms and assessment workflows
- Drive automation to reduce manual administration
- Ensure secure and accurate handling of patient data
- Governance & Compliance (Operational)
- Ensure compliance with: Care Quality Commission (CQC) standards, GDPR and data protection regulations
- Maintain robust audit trails and documentation
- Support Clinical Lead with operational governance requirements
- Oversee incident reporting and complaints systems
- Leadership & Team Management
- Lead and develop: Patient coordination team, Scheduling and admin staff
- Set clear KPIs and performance expectations
- Build a structured, accountable, high-performance culture
- Provide training, support, and ongoing development
Key Performance Indicators
- Referral to assessment time: [target to be defined]
- Clinician utilisation: 80–90% target
- Conversion rate (enquiry → assessment): 60% target
- DNA rate: [target to be defined]
- Time from diagnosis to prescribing: [target to be defined]
- Patient satisfaction and retention: high and improving trend
Experience
- Senior operations experience in: Healthcare services, clinics, or diagnostics, High-volume, process-driven environments
- Proven ability to build or scale services
- Experience managing teams and operational performance
- Strong commercial awareness and ownership of budgets or P&L
- Experience implementing systems, workflows, and reporting structures
Desirable Experience
- Experience within ADHD or mental health services
- Familiarity with NHS England pathways
- Experience in private healthcare service delivery models
Key Skills
- Strong operational leadership and execution
- Data-driven decision making
- Process design and optimisation
- Workforce planning and scheduling
- Commercial and financial acumen
- Ability to work at pace in a scaling organisation
Head of Operations employer: MUVE Healthcare Group
Contact Detail:
MUVE Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in ADHD services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their patient pathways and operational metrics. This shows you’re not just interested in the role but are ready to hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the Head of Operations role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in healthcare services and operational performance, as well as any relevant achievements that showcase your ability to manage high-volume environments.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led teams and improved operational processes in the past, especially in healthcare settings.
Showcase Your Leadership Skills: We want to see your leadership style! Include examples of how you've developed teams and set clear KPIs. Mention any training or support initiatives you've implemented to foster a high-performance culture.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MUVE Healthcare Group
✨Know Your Patient Pathway
Make sure you understand the entire patient journey from referral to follow-up. Be ready to discuss how you would manage each stage and ensure smooth transitions. This shows your grasp of operational delivery and patient experience.
✨Demonstrate Data-Driven Decision Making
Prepare examples of how you've used data to improve operational performance in previous roles. Highlight specific metrics you've managed, like conversion rates or clinician utilisation, to showcase your analytical skills.
✨Showcase Your Leadership Style
Be ready to talk about your approach to team management and development. Discuss how you set KPIs, build a high-performance culture, and support your team. This is crucial for a hands-on leadership role.
✨Familiarise Yourself with Compliance Standards
Brush up on Care Quality Commission (CQC) standards and GDPR regulations. Being able to discuss how you ensure compliance in operational processes will demonstrate your readiness for this role's governance responsibilities.