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- Tasks: Lead quality improvement initiatives and ensure compliance with regulatory standards.
- Company: Join Muve Healthcare Group, a leader in social care.
- Benefits: Hybrid work model with travel opportunities and professional development.
- Why this job: Make a real difference in the lives of people with learning disabilities and complex needs.
- Qualifications: Experience in quality assurance and a passion for improving care services.
- Other info: Collaborative environment focused on continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (with regular travel to services as required)
Department: Quality
Reporting to: Head of Quality
About the Role
We are looking for an experienced and values-driven Quality Improvement Manager to join Muve Healthcare Group. This is a pivotal leadership role focused on driving continuous improvement, regulatory compliance, and high-quality practice across our services.
Leading a team of Compliance Officers, you will work in close partnership with operational, clinical, and senior leaders to ensure our services consistently meet and exceed CQC and Ofsted standards, while embedding a culture of learning, accountability, and best practice. This role suits someone who thrives on influencing positive change, translating insight into action, and improving outcomes for people with learning disabilities, autism, and complex needs.
Key Responsibilities
- Lead, conduct, and contribute to balanced, fair, and evidence-based audits and thematic reviews aligned with the Muve Healthcare Quality Assurance Framework, CQC and Ofsted requirements.
- Work alongside the Head of Quality to design, implement, and continuously improve quality assurance and audit systems.
- Support the development, review, and implementation of policies and procedures to ensure alignment with regulatory, legislative, and best practice requirements.
- Produce clear, concise quality and compliance reports and presentations for internal stakeholders and governance meetings.
- Contribute to learning from serious incidents, safeguarding concerns, and complaints, ensuring robust oversight and compliance with procedures.
- Ensure the voice, lived experience, and outcomes of the people we support and their families are embedded within all quality improvement activity.
- Monitor progress against agreed improvement and compliance action plans, escalating ongoing non-compliance or emerging risks where appropriate.
- Provide expert advice, guidance, and coaching to operational and clinical teams to support sustainable improvements in practice.
- Line manage and support Compliance Officers, offering coaching, development, and oversight of audit and review activity.
- Promote a positive, open, and learning-focused culture across the organisation.
- Proactively identify areas for improvement and develop clear, time-bound action plans.
- Maintain up-to-date knowledge of regulatory changes, sector developments, and best practice in social care.
- Provide flexibility and cross-cover within the quality team to meet organisational needs.
What We're Looking For
Essential Experience & Skills
- Strong knowledge of relevant legislation and regulatory standards, including CQC Fundamental Standards.
- Sound understanding of safeguarding, adult protection processes, and responsibilities.
- Knowledge of best practice in adult social care, particularly supporting people with learning disabilities, autism, and complex needs.
- Experience of quality assurance, audit, and continuous improvement frameworks.
- Understanding of wider legal and regulatory frameworks, including the Mental Capacity Act and Health & Safety legislation.
- Experience working within an operational, quality, or compliance role in adult care and support services.
- Proven experience assessing and improving quality and managing risk in regulated environments.
- Experience line managing staff and supporting teams to achieve measurable improvements.
- Excellent interpersonal, communication, and influencing skills.
- Strong organisational skills, able to prioritise workload and deliver against agreed KPIs.
- Willingness and ability to travel regularly between services.
- A collaborative, values-led approach with a passion for driving meaningful improvement.
Qualifications
- Level 4 or 5 Diploma in Health and Social Care (or equivalent), or a recognised Auditor qualification.
- Willingness to undertake further relevant training.
Quality Manager (England) employer: MUVE Healthcare Group
Contact Detail:
MUVE Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager (England)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in quality improvement and compliance.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your achievements in quality assurance and how you've driven improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Manager (England)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Manager role. Highlight your experience with quality assurance, compliance, and continuous improvement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive positive change and improve outcomes. Use metrics where possible to quantify your impact. This will help us see the value you can bring to our team.
Be Clear and Concise: In your written application, clarity is crucial. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that gets straight to the point while still showcasing your personality and passion for quality improvement.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at MUVE Healthcare Group
✨Know Your Regulations
Make sure you brush up on the CQC Fundamental Standards and other relevant legislation before your interview. Being able to discuss these confidently will show that you understand the regulatory landscape and are prepared to lead quality improvements.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully implemented quality assurance frameworks or led audits. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Emphasise Collaboration
This role requires working closely with various teams, so be ready to talk about how you've fostered collaboration in previous positions. Share instances where your interpersonal skills helped bridge gaps between operational and clinical teams to drive improvements.
✨Demonstrate a Learning Mindset
Highlight your commitment to continuous improvement by discussing how you've kept up-to-date with sector developments and best practices. Mention any training or professional development you've pursued, showing that you're proactive about enhancing your skills.
