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- Tasks: Lead referral pathways, manage contracts, and oversee service mobilisation in a supported living environment.
- Company: Join a dynamic organisation focused on high-quality care and strategic growth.
- Benefits: Competitive salary, professional development opportunities, and a supportive work culture.
- Other info: Opportunity to grow within a CQC-regulated environment with a focus on innovation.
- Why this job: Make a real difference in people's lives while ensuring compliance and quality in care services.
- Qualifications: Experience in contract management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
To lead and manage the organisation's referral pathway, contract management, mobilisation of new services, and bid/tender submissions within a CQC-regulated supported living environment. The role is responsible for ensuring safe, suitable placements, contract compliance, sustainable occupancy levels, and high-quality tender submissions that support strategic growth. This role directly impacts revenue stability, regulatory compliance, and commissioner confidence.
Key Responsibilities
- Referral Management & Placement Oversight
- Act as the central point of contact for all incoming referrals from Local Authorities, ICBs, and other commissioners.
- Review referral documentation including assessments, risk profiles, funding approvals, and care requirements.
- Assess placement suitability in collaboration with Registered Managers and clinical/operational leads.
- Coordinate timely responses to commissioners within agreed KPIs.
- Maintain a live referral tracker, pipeline forecasting, and conversion analysis.
- Ensure placements align with service capacity, skill mix, and CQC registration scope.
- Monitor occupancy levels and identify risks to void management.
- Mobilisation of New Packages
- Lead mobilisation of new placements from contract agreement to service commencement.
- Coordinate staffing requirements, recruitment, training needs, and rota planning.
- Ensure all care plans, risk assessments, MAR charts, and compliance documentation are in place prior to go-live.
- Liaise with housing providers, landlords, and external professionals where required.
- Oversee structured handover to operational teams post-mobilisation.
- Monitor initial stabilisation period to ensure safe delivery and contractual adherence.
- Contracts & Compliance Management
- Maintain oversight of all placement contracts and service agreements.
- Review contract terms to ensure pricing, service scope, KPIs, and reporting requirements are understood and adhered to.
- Track contract start/end dates, uplift cycles, renewal deadlines, and framework agreements.
- Support negotiations on fee uplifts, variations, and amendments.
- Ensure services are delivered in line with contractual obligations and funding agreements.
- Work closely with finance to ensure billing accuracy and alignment with commissioned hours.
- Maintain an organised contracts register and audit-ready documentation.
- Bids & Tender Management
- Identify and monitor tender opportunities through procurement portals and commissioner networks.
- Lead completion of PQQs, ITTs, DPS applications, and framework submissions.
- Coordinate contributions from operations, finance, HR, and quality teams.
- Maintain and update a tender library including policies, KPIs, case studies, and CQC evidence.
- Track submission deadlines, clarifications, and award outcomes.
- Contribute to strategic growth planning through market analysis and commissioner engagement.
- Stakeholder & Relationship Management
- Develop and maintain strong professional relationships with commissioners, social workers, care coordinators, and housing partners.
- Represent the organisation at provider forums and partnership meetings.
- Respond professionally and proactively to placement concerns or contractual queries.
- Data, Reporting & Performance
- Produce regular reports on referral volumes, conversion rates, occupancy, and contract status.
- Monitor trends in referral rejection, voids, and contract performance risks.
- Provide data insights to senior leadership to support strategic planning.
Referrals & Contracts Manager in Chesterfield employer: MUVE Healthcare Group
Contact Detail:
MUVE Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referrals & Contracts Manager in Chesterfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their needs, especially around contract management and compliance. We want you to shine, so practice common interview questions and have your own ready to go!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job together!
We think you need these skills to ace Referrals & Contracts Manager in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referrals & Contracts Manager role. Highlight your experience in managing referrals, contracts, and compliance, as well as any relevant achievements that align with our job description.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles to demonstrate your ability to manage contracts, oversee placements, and lead tender submissions. This will help us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your key points stand out. We appreciate straightforward communication, especially when it comes to complex topics like contract management and compliance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at MUVE Healthcare Group
✨Know Your Stuff
Make sure you thoroughly understand the role of a Referrals & Contracts Manager. Familiarise yourself with the key responsibilities outlined in the job description, especially around referral management and contract compliance. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in managing referrals, mobilising new services, and handling contracts. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see how you can add value.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's current referral pathways, challenges they face, or their approach to compliance management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Data Savvy
Since the role involves monitoring data and producing reports, brush up on your analytical skills. Be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience with tracking KPIs or managing occupancy levels, as this will resonate well with the interviewers.