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- Tasks: Lead and inspire teams to deliver top-notch, person-centred care in supported living services.
- Company: Join Muve Healthcare Group, a leader in health and social care with a compassionate culture.
- Benefits: Competitive salary, professional development, and a supportive work environment focused on wellbeing.
- Other info: Dynamic role with opportunities for growth and impact in the community.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven leadership experience in health or social care and a strong understanding of compliance.
The predicted salary is between 75000 - 100000 £ per year.
To provide strategic and operational leadership across supported living services, ensuring the delivery of high-quality, person-centred care. The role is responsible for driving a strong people-focused culture, developing leadership capability across teams, and ensuring services are compliant, sustainable, and outcome-driven.
Key Responsibilities
- Leadership & People Management
- Lead, mentor, and develop Service Managers and frontline teams across multiple locations
- Foster a positive, values-driven culture centred on compassion, accountability, and continuous improvement
- Promote staff wellbeing, engagement, and retention through effective leadership and support
- Build leadership capacity within the organisation through coaching and succession planning
- Service Delivery & Quality
- Ensure the consistent delivery of high-quality, person-centred support for individuals with complex needs
- Oversee service performance, driving improvements in outcomes, quality, and user experience
- Embed best practice and continuous improvement across all services
- Ensure services promote independence, dignity, and choice for service users
- Compliance & Governance
- Ensure full compliance with CQC standards and all relevant regulatory and safeguarding requirements
- Maintain robust governance frameworks, policies, and procedures
- Lead on audits, inspections, and quality assurance processes
- Manage risk effectively across all services
- Operational Management
- Oversee the day-to-day operational performance of supported living services
- Ensure services are delivered efficiently, sustainably, and within budget
- Monitor KPIs, occupancy levels, and financial performance
- Support service growth and development in line with organisational strategy
- Stakeholder Engagement
- Build and maintain strong relationships with local authorities, commissioners, and partner organisations
- Represent the organisation in external meetings and strategic discussions
- Support contract management and service development opportunities
Person Specification
Essential
- Significant leadership experience within supported living, health, or social care
- Strong understanding of CQC regulations and compliance frameworks
- Proven ability to lead and develop high-performing teams
- Experience managing multiple services or complex operations
- Excellent communication, leadership, and interpersonal skills
Desirable
- Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
- Experience working with individuals with complex needs, including mental health or trauma
- Experience in service development or organisational growth
Core Competencies
- People-focused leadership
- Strategic thinking and decision-making
- Emotional intelligence and resilience
- Accountability and integrity
- Continuous improvement mindset
Director of Operations in Cheltenham employer: MUVE Healthcare Group
Contact Detail:
MUVE Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about people-focused leadership, think of examples from your past that showcase your ability to foster a positive environment. We want to see how you can bring that compassion and accountability to the table!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've developed teams and driven improvements in service delivery. Remember, we’re looking for someone who can inspire and lead others, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Muve Healthcare Group. Let’s make a difference together!
We think you need these skills to ace Director of Operations in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your leadership experience and any relevant qualifications that match what we're looking for. We want to see how your background aligns with our mission at Muve Healthcare Group.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supported living and how you can contribute to our people-focused culture. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve services. We love numbers, so if you can quantify your successes, even better! It shows us the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at MUVE Healthcare Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of supported living and health & social care. Brush up on CQC regulations and compliance frameworks, as these will likely come up during your chat. Being able to discuss how you've navigated these areas in your past roles will show you're the right fit.
✨Showcase Your Leadership Style
As a Director of Operations, your leadership approach is crucial. Prepare examples that highlight how you've led and developed teams in the past. Think about times when you fostered a positive culture or improved staff engagement – these stories will resonate well with interviewers.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic vision for operational management. Think about how you would drive improvements in service delivery and user experience. Presenting a clear plan or ideas on how to enhance service quality will show your proactive mindset.
✨Engage with Stakeholders
Since building relationships with local authorities and partner organisations is key, prepare to talk about your experience in stakeholder engagement. Share specific examples of how you've successfully managed these relationships and contributed to service development opportunities.