Learning And Development Specialist in Birmingham

The Learning & Development Executive is responsible for driving a culture of thriving learning across the organisation, with a specific focus on:

• Championing the Care Management System (CMS) and becoming the internal go-to expert
• Designing and delivering training (face-to-face and virtual) for staff at all levels
• Implementing and administering the Learning Management System (LMS) and e-learning courses
• Supporting managers and teams to use digital tools confidently, safely and in line with regulatory expectations

The role combines hands-on training delivery, system ownership, and continuous improvement of learning practices across the business.

Key Responsibilities

• Care Management System Champion
  • Act as the internal subject matter expert for the Care Management System.
  • Lead onboarding and training for new starters and new services on the CMS.
  • Develop clear, user-friendly guides, SOPs and how-to resources.
  • Work with operations, quality and IT to resolve system issues and improve workflows.
  • Monitor system usage and data quality, identifying teams that need extra support.
• Training Design & Delivery
  • Plan, design and deliver engaging workshops, webinars and 1:1 coaching sessions for care and office staff.
  • Tailor training for different roles (care workers, seniors, managers, admins).
  • Use real scenarios and case studies from practice to build confidence and competence.
  • Evaluate training effectiveness and improve content based on feedback and performance data.
• Learning Management System (LMS) & E-Learning
  • Lead the introduction and ongoing management of the LMS.
  • Set up learning pathways, mandatory training, and role-specific courses.
  • Upload, test and maintain e-learning content and resources.
  • Track completion rates, send reminders and support managers to follow up non-compliance.
  • Produce regular training reports for senior leadership and audits.
• Culture of Continuous Learning
  • Promote a positive learning culture where staff are encouraged to develop and own their learning.
  • Support managers to hold effective learning conversations and embed training into supervision and team meetings.
  • Identify skills gaps and propose targeted learning interventions.
  • Share good practice, success stories and quick tips across the organisation.
• Compliance & Quality
  • Ensure all training and system use aligns with regulatory requirements (e.g. CQC) and internal policies.
  • Maintain accurate records of training attendance, LMS completions and CMS competence.
  • Support preparation for inspections, audits and internal quality reviews with relevant training data.

Person Specification

Experience

• Experience in Learning & Development, Training, or similar role (ideally in health & social care or related sector).
• Hands-on experience training teams on digital systems or software.
• Track record of delivering group workshops and/or virtual training sessions.
• Experience with a Learning Management System (LMS) is highly desirable.
• Understanding of care sector standards, documentation, and compliance (desirable but can be developed).

Skills & Competencies

• Strong communication and presentation skills - confident in front of a room.
• Able to explain complex digital processes in simple, practical language.
• Highly organised, able to manage multiple training programmes and deadlines.
• Data-literate: comfortable using reports from CMS and LMS to drive action.
• Influencing skills: able to challenge, coach and support managers and staff.
• Problem solver with a continuous improvement mindset.

Qualifications

• Training / L&D qualification (e.g. CIPD L&D, Train the Trainer) - desirable.
• Health & Social Care qualification - desirable but not essential.
• Strong IT literacy (MS Office/365, web-based systems, LMS platforms) - essential.