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- Tasks: Manage customer payments, promote products, and generate new leads.
- Company: Join Mutual, a family-run finance company with over 100 years of experience.
- Benefits: Enjoy flexible hours, performance-related bonuses, and the chance to work independently.
- Why this job: Meet new people, help customers, and run your own mini-business.
- Qualifications: No experience needed; just a driving licence and a passion for helping others.
- Other info: Field-based role covering Walsall, Willenhall, Cannock, and Bloxwich.
Permanent flexible hours
Pay: £14.50 per hour with additional performance related bonuses
Hours: 35 hours per week
Location: Walsall, Willenhall, Cannock and Bloxwich (Field Based)
Field-based role managing a Home Collected consumer credit. Mutual are looking for candidates with good people skills who are hardworking, proactive and self-motivated. No previous experience required, must be able to drive and have access to a car.
As you develop within the role, you will come to view the job as running your own small business.
Successful applicants must:
- Have the right to work in the UK
- Have a driving license
Role: Customer Representative
Mutual have a vacancy for a customer representative servicing existing accounts, obtaining loan and retail orders and generating new leads. Our business is home collected consumer credit.
Our Company: Mutual have been in consumer finance for over 100 years serving thousands of customers over many generations. We are a family company with strong values and traditions.
Duties and Responsibilities of a Customer Representative:
- Managing customer's payments
- Promote the business and the products
- Generate new leads
- Help customers experiencing difficulties
Skills/Requirements:
- Driving licence holder with access to a car
- Good one to one communication skills
- Self-motivated
- Good planning and organisation skills
- Ability to get on well with people and build relationships
Rewards of a Customer Representative:
- Performance pay means you're rewarded for the effort you put in
- Independent working hours as the job is not 9 - 5
- Meeting new people and social interaction with customers
- Helping people manage their finances when they are in need
- No previous experience required, home credit agents welcome to apply.
To apply for this Customer Representative position please click on the "Apply Now" button.
Customer Representative in Walsall employer: Mutual Clothing & Supply Company Ltd
Contact Detail:
Mutual Clothing & Supply Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Walsall
✨Tip Number 1
Familiarise yourself with the home collected consumer credit industry. Understanding how it works and the challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and build rapport is crucial for a Customer Representative role.
✨Tip Number 3
Showcase your self-motivation by discussing any personal projects or initiatives you've undertaken. This demonstrates your proactive nature, which is highly valued in this position.
✨Tip Number 4
Prepare to discuss how you would handle difficult customer situations. Think of examples where you've resolved conflicts or helped someone in need, as this will highlight your problem-solving skills.
We think you need these skills to ace Customer Representative in Walsall
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Representative. Familiarise yourself with the duties such as managing customer payments and generating new leads.
Tailor Your CV: Highlight your people skills and any relevant experience, even if it's not directly related to customer service. Emphasise your self-motivation and ability to build relationships, as these are key for this role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your driving licence and access to a car, as these are essential for the role. Share examples of how you've demonstrated good communication skills in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mutual Clothing & Supply Company Ltd
✨Showcase Your People Skills
As a Customer Representative, strong communication and interpersonal skills are key. Be prepared to share examples of how you've successfully interacted with customers or resolved conflicts in the past.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative, whether in previous roles or personal projects. This will show your potential employer that you're self-motivated and ready to manage your own small business.
✨Know the Company Values
Research Mutual's history and values. Understanding their commitment to customer service and community will help you align your answers with what they stand for during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about how you would handle difficult customer situations or generate new leads, as these are crucial aspects of the role.
