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- Tasks: Assist customers with orders and provide technical support for motorcycle products.
- Company: Join Mustang Motorcycle Products, a leader in motorcycle parts and accessories.
- Benefits: Enjoy competitive pay, potential for growth, and a dynamic work environment.
- Why this job: Be part of a passionate team that values customer experience and innovation.
- Qualifications: No prior experience required; just bring your enthusiasm and willingness to learn!
- Other info: Full-time position with opportunities for advancement and skill development.
Join to apply for the Customer Support Specialist role at Mustang Motorcycle Products.
Base pay range: $19.00/hr - $20.00/hr
Customer Support: The individual will obtain and process orders along with upselling additional products to achieve the ultimate customer experience. They will be responsible for explaining technical aspects of motorcycle applications, repairs, and customisation through addition of parts and accessories to customers via phone, email, chat or in person.
Responsibilities:
- Communicates with customers via phone, email, chat or in person in a professional and courteous manner, using the computer to look up records, enter/update customer information, accurately process orders, and process website/online requests.
- Displays a thorough understanding to process return inquiries by gathering and providing all information needed for returned parts to assist in the assessment of whether part failure(s) was due to install error, or manufacturing defect.
- Provides specifications, parts and accessories offered through the company's product offerings.
- Handle inbound, unsolicited calls and convert them into sales.
- Process orders, updates, and cancellations while considering the delivery date and inventory levels for fulfilment.
- Prepare responses to customer correspondence received through email and social media.
- Displays the ability to control calls and meet/exceed customer needs and expectations with minimal supervisory intervention.
- Completes any follow-up necessary.
- Regularly solicits sale of feature, cross-sell, and up-sell products to customers.
- Effectively service assigned dealer relationships.
- Collaborate with all team members to maintain and grow existing accounts.
- Provide technical assistance/information.
- Contribute to process improvements through collaborating within department and interdepartmental efforts.
- Aids management, sales department staff, product development, marketing staff with projects and questions.
- On an as-needed basis, assist in sales team members at various events.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Motor Vehicle Parts Manufacturing
Customer Support Specialist employer: Mustang Motorcycle Products
Contact Detail:
Mustang Motorcycle Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with motorcycle products and technical specifications. Understanding the products you'll be supporting will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries over the phone and through chat. Role-playing different scenarios can prepare you for real interactions and improve your ability to upsell products.
✨Tip Number 3
Research Mustang Motorcycle Products and their customer service approach. Knowing their values and how they interact with customers can give you an edge in demonstrating your alignment with their company culture during interviews.
✨Tip Number 4
Network with current or former employees of Mustang Motorcycle Products. They can provide valuable insights into the company’s expectations and culture, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Specialist position at Mustang Motorcycle Products. Understand the key responsibilities and required skills, such as communication, technical knowledge, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support and any technical knowledge related to motorcycle parts and accessories. Use specific examples that demonstrate your ability to upsell and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the motorcycle industry. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to communicate effectively and handle customer inquiries.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Specialist role.
How to prepare for a job interview at Mustang Motorcycle Products
✨Know the Product Inside Out
Familiarise yourself with Mustang Motorcycle Products' offerings, especially their parts and accessories. Being able to discuss specific products and their applications will show your technical knowledge and enthusiasm for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully to questions and respond thoughtfully. This is crucial in customer support, where understanding customer needs is key to providing excellent service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Highlight your ability to convey technical information clearly and courteously, whether over the phone, via email, or in person.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practising how you would handle common customer inquiries or complaints can help you stand out as a candidate who is both prepared and adaptable.
