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- Tasks: Create innovative supporter journeys and enhance engagement strategies.
- Company: Muslim Aid is a UK charity focused on global humanitarian support and community development.
- Benefits: Enjoy 25 days annual leave, hybrid working, and paid time off for medical appointments.
- Why this job: Make a real impact by strengthening supporter relationships and driving meaningful engagement.
- Qualifications: Experience in supporter care, CRM software, and developing creative engagement programmes required.
- Other info: Join a passionate team dedicated to making a difference worldwide.
The predicted salary is between 28800 - 43200 £ per year.
Who we are: Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide, we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role: The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team's aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies. Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aid's brand and values.
As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.
About the Role:
- Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
- Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
- Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement.
- Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
- Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
- Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.
About You: To be successful in this role, you will need:
- Significant supporter/customer care skills obtained from the commercial or charity sectors.
- Proven engagement developing internal relationships across a complex organisation working with internal clients to develop and adapt briefs to improve supporter engagement.
- Experience of working with Customer Relationship Management (CRM) software.
- Experience of developing innovative and creative engagement programs for supporters/donors.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good organisation, coordination and project management skills.
Why you should apply: Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you're a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!
Benefits you will enjoy working for us: 25 days annual leave + 4 Privilegedays, Hybrid working, Paid time off for medical appointments, 2 hours lunch break on Fridays, Time off in Lieu (TOIL), Pension Scheme.
How to apply: To apply please submit your cover letter (no more than 1 page) and CV.
Supporter Relations Engagement Officer in East London employer: Muslim Aid
Contact Detail:
Muslim Aid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Relations Engagement Officer in East London
✨Tip Number 1
Familiarise yourself with Muslim Aid's mission and values. Understanding their approach to humanitarian work will help you align your communication style and demonstrate your commitment to their cause during interviews.
✨Tip Number 2
Network with current or former employees of Muslim Aid. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your experience with CRM software in practical scenarios. Be prepared to discuss specific examples of how you've used data to enhance supporter engagement and retention in previous roles.
✨Tip Number 4
Prepare to discuss innovative engagement strategies you've implemented in the past. Highlighting your creativity and strategic thinking will demonstrate your ability to contribute to the development of effective supporter journeys.
We think you need these skills to ace Supporter Relations Engagement Officer in East London
Some tips for your application 🫡
Understand the Organisation: Before you start writing, take some time to understand Muslim Aid's mission and values. Familiarise yourself with their work and how they engage with supporters. This will help you tailor your application to reflect their ethos.
Craft a Compelling Cover Letter: Your cover letter should be concise and focused. Highlight your relevant experience in supporter or customer care, and explain how your skills align with the role. Use specific examples to demonstrate your ability to develop innovative engagement strategies.
Showcase Your Data Insight Skills: Since the role requires a data-driven approach, make sure to mention any experience you have with data analysis or CRM software. Explain how you've used data to improve supporter engagement in previous roles.
Tailor Your CV: Ensure your CV is tailored to the job description. Emphasise your project management skills, communication abilities, and any relevant experience in the charity or commercial sectors. Use bullet points for clarity and keep it to two pages maximum.
How to prepare for a job interview at Muslim Aid
✨Understand the Organisation's Mission
Before your interview, take some time to research Muslim Aid's mission and values. Understanding their commitment to supporting communities affected by disasters and poverty will help you align your answers with their goals and demonstrate your passion for their work.
✨Showcase Your Engagement Skills
Be prepared to discuss your experience in supporter or customer care. Highlight specific examples of how you've developed relationships and improved engagement in previous roles, as this is crucial for the Supporter Relations Engagement Officer position.
✨Familiarise Yourself with Data Insights
Since the role involves using data to enhance supporter journeys, brush up on your knowledge of Customer Relationship Management (CRM) software and data analysis. Be ready to discuss how you've used data to inform strategies in past positions.
✨Prepare Questions About Supporter Engagement
Think of insightful questions to ask during the interview about their current supporter engagement strategies. This shows your interest in the role and helps you understand how you can contribute to improving their initiatives.
