Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support and troubleshoot technical issues for our B2B clients.
- Company: Join ElevenLabs, a cutting-edge startup revolutionising audio AI technology.
- Benefits: Enjoy flexible working options and the chance to work with innovative tech.
- Why this job: Be part of a dynamic team making a real impact in the audio industry.
- Qualifications: Passion for audio AI and strong problem-solving skills are essential.
- Other info: This is a contractor role perfect for self-driven individuals eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively.
Key Responsibilities:
Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.
Who you are
We’re looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:
Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
#J-18808-Ljbffr
Technical Customer Support Specialist (Contractor) ElevenLabs employer: Musicindustryyorkshire
Contact Detail:
Musicindustryyorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist (Contractor) ElevenLabs
✨Tip Number 1
Familiarise yourself with the ElevenLabs platform and its features. Understanding the technical aspects of the product will not only help you troubleshoot effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Engage with online communities or forums related to audio AI and customer support. This will not only enhance your knowledge but also allow you to network with professionals in the field, which could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills and ability to empathise with customers will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work collaboratively by discussing any past experiences where you’ve worked closely with product or engineering teams. This will illustrate your understanding of the importance of cross-functional communication in a startup environment.
We think you need these skills to ace Technical Customer Support Specialist (Contractor) ElevenLabs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, technical troubleshooting, and any specific knowledge of AI or audio technologies. Use keywords from the job description to align your skills with what ElevenLabs is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for audio AI and your motivation to work in a fast-paced startup environment. Mention specific examples of how you've successfully resolved technical issues or improved customer experiences in previous roles.
Showcase Problem-Solving Skills: In your application, provide examples of complex challenges you've faced and how you approached solving them. Highlight your analytical mindset and ability to work autonomously, as these are key traits ElevenLabs values.
Highlight Collaborative Experience: Emphasise any experience you have working closely with product or engineering teams. Discuss how you've communicated customer needs and contributed to product improvements, as this aligns with the collaborative support aspect of the role.
How to prepare for a job interview at Musicindustryyorkshire
✨Show Your Passion for AI and Audio
Make sure to express your enthusiasm for audio AI during the interview. Share any relevant experiences or projects that demonstrate your interest in this field, as it aligns closely with ElevenLabs' mission.
✨Demonstrate Technical Troubleshooting Skills
Prepare to discuss specific technical issues you've resolved in the past. Be ready to walk through your thought process and how you arrived at solutions, showcasing your analytical skills and ability to handle complex challenges.
✨Highlight Your Customer Support Experience
Emphasise any previous roles where you provided customer support, particularly in a technical capacity. Discuss how you ensured customer satisfaction and how you handled difficult situations, as this is crucial for the role.
✨Be Ready to Collaborate
Since the role involves working closely with product and engineering teams, prepare examples of how you've successfully collaborated in the past. Highlight your communication skills and ability to relay customer feedback effectively.
