Lead Account Manager (Rightsholder)

Permanent, Full Time (Hybrid working role, between remote and office based - 3 days minimum in the London office)

About the team

The repertoire team at PPL are music data specialists. We live, breathe and love it, using our expert knowledge to maximise the money our members are paid when their music is played. At the heart of our team is the PPL Repertoire Database, holding details of over 28 million tracks – and counting. By resolving data gaps, analysing trends and constantly improving data quality, we work alongside other teams across the business to provide a world-class customer experience for our members, licensees and international counterparts.

What you’ll be doing:

• Your role is to be laser-focused on your customer; PPL’s highest value rightsholder (i.e. record label) members.
• It’ll be your job to deeply understand their ways of working, their key repertoire catalogue, and how we collect for them internationally - and to turn that knowledge into world-class customer service which maximises their UK and international royalty payments.
• Develop a comprehensive understanding of your customer record company’s operational ways of working, including their business model, genre specialisms and international mandate requirements.
• Maintain knowledge around your customers’ key repertoire catalogues, including proactively keeping on top of new releases, music industry news, catalogue acquisitions and international trends.
• Develop and deliver a proactive account management plan for each of your customers.
• Meet key deadlines to enable UK revenue distributions, ensuring repertoire registrations are up to date, using monthly distribution forecasts to proactively explain broadcast airplay trends, resolution of UK rights disputes and completing administrative tasks on tax and payment processes.
• Meet key deadlines to enable efficient international collections, ensuring new repertoire is registered, keeping mandate information up to date, completing key repertoire data points to meet other CMO requirements, and collecting and storing documentation on rights disputes resolution.
• Proactively liaise with the International team to seek opportunities for royalty growth for your customers.
• Analyse international royalty payments against expectations and investigate variations.
• Prepare and run regular distribution results meetings with your accounts to present your analysis of their UK and international revenue.
• Self-serve bespoke reporting on repertoire and rights data for your accounts and build a comprehensive understanding of end-to-end repertoire data management within PPL.
• Provide updates on your accounts in a range of internal team meetings to colleagues at differing levels of seniority.
• Handle day-to-day queries in a professional and helpful manner, in line with set customer service and quality standards.

What you’ll need:

• Demonstratable work experience in an account management or sales/customer services focused environment and received training on such.
• Experience of working as part of a team.
• Ideally a good understanding of neighbouring rights within the recorded music industry – and a love for music!
• Ability to communicate effectively though both verbal and written forms.
• A high level of computer literacy - proficient user within customer service databases, ideally Salesforce and good knowledge of the MSOffice toolset including advanced Excel skills.

What we can offer you…

When you come on board at PPL you can expect to be rewarded for your hard work. Employees are entitled to a wide range of benefits which support their needs and lifestyles including private medical care, cycle to work scheme, flexible working hours, an annual allowance to be spent on music and many more! PPL is currently offering hybrid flexible working which is mixture of office based and home working, along with our flexible start and finish times.

Next Steps

If this sounds like you, then we’d love to hear from you!

Equity, Diversity and inclusivity at PPL

PPL are committed to equity of opportunity, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community. Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.

Contract Type: Part-time

Hours: 3 Days per week