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For Companies At a Glance
- Tasks: Engage with customers via chat, email, and calls to support and guide them through our platform.
- Company: Join a cutting-edge music video marketplace empowering musicians worldwide.
- Benefits: Gain real-world experience, flexible hours, and a friendly work environment.
- Why this job: Perfect for those wanting to develop customer service and sales skills in a creative industry.
- Qualifications: Great communication skills and a positive attitude are key; experience is a bonus!
- Other info: Opportunity to learn about online business and grow your career in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Music Video Marketplace empowers musicians to create professional music videos quickly and effortlessly. Musicians can upload their songs to receive instantly matched, high-quality, ready-made music videos tailored to their music's mood, genre, and BPM. With a growing database of professional video directors worldwide, the platform ensures diverse and premium content for users. The company is at the forefront of innovation, utilizing AI to scale and enhance its extensive platform.
Role Description
We're looking for a friendly, reliable Customer Support & Sales Advisor to help us manage day-to-day customer conversations across our music video marketplace. This is a hands-on, people-facing role. You'll be chatting to customers online, answering emails and phone calls, helping people understand how the platform works, and encouraging interested users to take the next step and buy.
This role is ideal for:
- A graduate looking for real-world experience
- Someone coming from retail, hospitality, or call-centre work
- Someone changing careers and wanting customer service + sales skills
- Someone early in their career who wants to learn how an online business works
You don't need loads of experience — we're more interested in attitude, communication skills, and willingness to learn.
What You'll Be Doing
Customer Support (Main Focus)
- Replying to customer questions via:
- Live chat & chatbot
- Phone calls
- How the website works
- How to buy videos
- What option suits them best
Sales Support & Follow-Ups
- Keeping track of people who show interest in the platform
- Creating and maintaining simple lead lists
- Following up with customers who haven't completed a purchase
- Sending friendly reminders using our in-app nudge and notification system
- Encouraging people to buy — no hard selling, just helpful follow-ups
Demos & Video Calls
- Booking and joining online demos with customers
- Walking people through the website on screen
- Explaining the benefits in simple, non-salesy language
- Answering questions live and helping customers feel confident buying
LinkedIn & Admin Support
- Replying to inbound LinkedIn messages
- Managing meeting requests that come through LinkedIn
- Helping organise demo bookings and follow-ups
- Supporting general admin tasks related to customers and sales
Customer Support & Sales Advisor in Dromore employer: Music Video Marketplace
Contact Detail:
Music Video Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Sales Advisor in Dromore
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their platform, the types of videos they offer, and how their AI works. This will help you sound knowledgeable and genuinely interested during your conversations.
✨Tip Number 2
Practice your communication skills! Since this role is all about chatting with customers, try role-playing with friends or family. Focus on being friendly and clear, so you can help customers feel at ease when they reach out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! If you get a lead, make sure to keep track and follow up with them. A simple nudge can make all the difference in turning interest into a sale.
✨Tip Number 4
Apply through our website! It’s the best way to show your enthusiasm for the role and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Support & Sales Advisor in Dromore
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about connecting with customers, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application to the Customer Support & Sales Advisor role. Highlight any relevant experience, even if it’s from retail or hospitality. We’re looking for attitude and communication skills, so emphasise those in your application!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for us. Avoid fluff and focus on what makes you the ideal candidate for this hands-on role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to take the next step with us!
How to prepare for a job interview at Music Video Marketplace
✨Know the Company Inside Out
Before your interview, take some time to really understand what the company does. Familiarise yourself with their music video marketplace and how they empower musicians. This will not only help you answer questions but also show your genuine interest in the role.
✨Show Off Your People Skills
Since this role is all about customer support and sales, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully helped customers or resolved issues. This will highlight your ability to connect with people and provide excellent service.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice responding to common customer queries or handling difficult situations. This will showcase your problem-solving skills and your ability to remain calm under pressure, which is crucial for a Customer Support & Sales Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer interactions, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
