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- Tasks: Engage with music publishers, enhance member services, and promote MPA membership benefits.
- Company: Join the MPA, a leader in supporting music creators and publishers.
- Benefits: Competitive salary, 28 days holiday, pension contributions, and hybrid working.
- Other info: Inclusive workplace committed to diversity and community representation.
- Why this job: Make a real impact in the music industry while building valuable relationships.
- Qualifications: Experience in membership management and excellent customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Us
The MPA works on behalf of its wide-ranging membership to protect and enhance the rights of the music publishers and creators at the heart of British music’s extraordinary cultural and economic success story. We protect and enhance the rights of music publishers and creators, and we're committed to making the industry more equitable, representative and inclusive.
Reporting to the MPA Managing Director, the Membership Manager will play a central role in attracting, retaining and serving the MPA's membership base, acting as a key point of contact between the MPA and its members. This is a role for someone who builds relationships instinctively, understands the commercial value of membership, and is motivated by making sure every member interaction counts.
- Build relationships across all member companies at every level, promoting the value and benefits of MPA membership and encouraging maximum take-up of services.
- Ensure clear, compelling communications on the benefits of membership, using data and reports as a selling tool.
- Conduct quarterly audits of member contact information and work with the team to keep the MPA website accurate and current.
- Manage and maintain the MPA CRM system, liaising with third-party developers as required.
Member Services and Relationship Development
- Maintain regular contact across all sectors of the membership — through meetings, office visits and other engagement — to understand member needs and how the MPA can best support the industry.
- Monitor member satisfaction, devising and running an annual survey and providing regular feedback reports to the MPA Managing Director.
- Research and develop new member benefits and services in collaboration with the MPA Managing Director.
Outreach
- Produce and deliver the MPA's outreach programme, ensuring it reaches diverse and underrepresented communities across the industry.
We're looking for an experienced membership or relationship management professional who combines commercial awareness with genuine sector passion and the organisational skills to deliver across a varied and busy portfolio.
- Experience in a membership, client-facing or account management role within music publishing or a comparable membership, creative or commercial environment.
- A track record of promoting products, services or membership propositions and demonstrating commercial value.
- Experience managing and optimising CRM systems.
- Excellent customer service skills, with the ability to respond to member needs promptly and professionally.
- Financially aware, with sound commercial judgement and the ability to make well-reasoned decisions under pressure.
Competitive salary (dependent on experience) ~28 days holiday plus bank holidays ~ Pension contribution ~ Death in Service benefit (after 2 years) ~ Hybrid working model.
We are committed to building an inclusive workplace that reflects the diversity of the creators and communities we serve.
Senior Subscriptions Manager in City of London employer: Music Publishers Association (UK)
Contact Detail:
Music Publishers Association (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Subscriptions Manager in City of London
✨Tip Number 1
Networking is key! Get out there and connect with people in the music industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your passion for the industry! When you get the chance to chat with someone, let your enthusiasm for music publishing shine through. Share your ideas on how to enhance member experiences and demonstrate that you’re not just looking for a job, but a way to contribute meaningfully.
✨Tip Number 3
Prepare for interviews by researching the MPA and its members. Understand their needs and think about how you can help them. Bring data-driven insights to the table to show you’re ready to make an impact from day one!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the MPA’s mission.
We think you need these skills to ace Senior Subscriptions Manager in City of London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. The MPA is all about music publishers and creators, so make sure your application reflects your passion for the industry and how you can contribute to their mission.
Showcase Your Experience: Highlight your relevant experience in membership or relationship management. Use specific examples that demonstrate your ability to build relationships and promote membership value, as this is key for the role.
Be Clear and Compelling: When crafting your application, ensure your communication is clear and engaging. Use data and reports to back up your claims about your skills and achievements, just like you would when promoting membership benefits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Music Publishers Association (UK)
✨Know Your Membership Value
Before the interview, dive deep into understanding the value of membership in the music publishing industry. Be ready to discuss how you can promote these benefits effectively and why they matter to both the MPA and its members.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain relationships. Think of specific instances where you've successfully engaged with clients or members, and be ready to share how you tailored your approach to meet their needs.
✨Familiarise Yourself with CRM Systems
Since managing the MPA's CRM system is a key part of the role, brush up on your knowledge of CRM tools. Be prepared to discuss your experience with similar systems and how you've used data to enhance member interactions.
✨Demonstrate Your Passion for Inclusivity
The MPA values diversity and inclusivity, so come armed with ideas on how to reach underrepresented communities. Share any past experiences where you've successfully implemented outreach programmes or initiatives that promote inclusivity.