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- Tasks: Engage with music publishers, enhance member relationships, and promote MPA services.
- Company: Join the MPA, a leader in supporting music creators and publishers.
- Benefits: Competitive salary, 28 days holiday, pension contribution, and hybrid working.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real impact in the music industry while building valuable connections.
- Qualifications: Experience in membership management and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The MPA works on behalf of its wide-ranging membership to protect and enhance the rights of the music publishers and creators at the heart of British music’s extraordinary cultural and economic success story. We protect and enhance the rights of music publishers and creators, and we're committed to making the industry more equitable, representative and inclusive.
Reporting to the MPA Managing Director, the Membership Manager will play a central role in attracting, retaining and serving the MPA's membership base, acting as a key point of contact between the MPA and its members. This is a role for someone who builds relationships instinctively, understands the commercial value of membership, and is motivated by making sure every member interaction counts.
- Build relationships across all member companies at every level, promoting the value and benefits of MPA membership and encouraging maximum take-up of services.
- Ensure clear, compelling communications on the benefits of membership, using data and reports as a selling tool.
- Conduct quarterly audits of member contact information and work with the team to keep the MPA website accurate and current.
- Manage and maintain the MPA CRM system, liaising with third-party developers as required.
Member Services and Relationship Development
- Maintain regular contact across all sectors of the membership — through meetings, office visits and other engagement — to understand member needs and how the MPA can best support the industry.
- Monitor member satisfaction, devising and running an annual survey and providing regular feedback reports to the MPA Managing Director.
- Research and develop new member benefits and services in collaboration with the MPA Managing Director.
Outreach
- Produce and deliver the MPA's outreach programme, ensuring it reaches diverse and underrepresented communities across the industry.
We're looking for an experienced membership or relationship management professional who combines commercial awareness with genuine sector passion and the organisational skills to deliver across a varied and busy portfolio.
- Experience in a membership, client-facing or account management role within music publishing or a comparable membership, creative or commercial environment.
- A track record of promoting products, services or membership propositions and demonstrating commercial value.
- Experience managing and optimising CRM systems.
- Excellent customer service skills, with the ability to respond to member needs promptly and professionally.
- Financially aware, with sound commercial judgement and the ability to make well-reasoned decisions under pressure.
Competitive salary (dependent on experience) ~28 days holiday plus bank holidays ~ Pension contribution ~ Death in Service benefit (after 2 years) ~ Hybrid working model.
We are committed to building an inclusive workplace that reflects the diversity of the creators and communities we serve.
Membership Manager (Part Time) in City of London employer: Music Publishers Association (UK)
Contact Detail:
Music Publishers Association (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager (Part Time) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the music industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships is key to landing that Membership Manager role.
✨Tip Number 2
Show your passion for music publishing! When you get the chance to chat with someone from the MPA or related fields, let your enthusiasm shine through. Share your ideas on how to enhance member services and demonstrate that you understand the commercial value of membership.
✨Tip Number 3
Be proactive in your outreach! If you see an opportunity to engage with potential members or showcase the benefits of MPA membership, take it. Whether it’s through social media or direct contact, showing initiative can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MPA team and contributing to our mission of making the music industry more equitable and inclusive.
We think you need these skills to ace Membership Manager (Part Time) in City of London
Some tips for your application 🫡
Show Your Passion for Music: When writing your application, let your love for music shine through! We want to see how your passion aligns with our mission to support music publishers and creators. Share any relevant experiences that highlight your commitment to the industry.
Tailor Your Application: Make sure to customise your application for the Membership Manager role. Highlight your experience in membership or relationship management, and explain how your skills can help us enhance member satisfaction and engagement. A personal touch goes a long way!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we’re looking for compelling reasons to bring you on board!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community right from the start!
How to prepare for a job interview at Music Publishers Association (UK)
✨Know Your Membership Value
Before the interview, dive deep into understanding the value of membership in the music publishing industry. Be ready to discuss how you can promote these benefits and enhance member satisfaction. Show them you’re not just familiar with the role but passionate about making every member interaction count.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships in a membership or client-facing role. Highlight how you’ve engaged with members, understood their needs, and provided tailored solutions. This will demonstrate your instinctive ability to connect with people.
✨Be Data-Driven
Since the role involves using data to communicate membership benefits, come prepared with insights or examples of how you've used data in previous roles. Discuss how you can leverage reports and analytics to enhance member engagement and satisfaction.
✨Understand the Importance of Inclusivity
Familiarise yourself with the MPA's commitment to diversity and inclusion. Be ready to discuss how you can contribute to outreach programmes that reach underrepresented communities. Showing that you align with their values will set you apart as a candidate who truly understands the mission.