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For Companies At a Glance
- Tasks: Attract and retain members, build relationships, and enhance member services.
- Company: Join a leading organisation advocating for music publishers and creators.
- Benefits: Competitive salary, 28 days holiday, pension, and hybrid working model.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact in the music industry while building valuable connections.
- Qualifications: Experience in membership management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
The MPA works on behalf of its wide-ranging membership to protect and enhance the rights of the music publishers and creators at the heart of British music’s extraordinary cultural and economic success story. We protect and enhance the rights of music publishers and creators, and we're committed to making the industry more equitable, representative and inclusive. The MPA also owns and operates two subsidiary businesses MCPS and PMLL (together known as The MPA Group).
The Role
Reporting to the MPA Managing Director, the Membership Manager will play a central role in attracting, retaining and serving the MPA's membership base, acting as a key point of contact between the MPA and its members. This is a role for someone who builds relationships instinctively, understands the commercial value of membership, and is motivated by making sure every member interaction counts.
What You'll Do
- Membership Attraction and Retention
- Drive the expansion and retention of the MPA's membership, delivering initiatives and strategies that reach all groups of current and prospective members.
- Build relationships across all member companies at every level, promoting the value and benefits of MPA membership and encouraging maximum take-up of services.
- Ensure clear, compelling communications on the benefits of membership, using data and reports as a selling tool.
- Oversee the onboarding and renewal process for members, keeping it relevant and clearly linked to membership value.
- Conduct quarterly audits of member contact information and work with the team to keep the MPA website accurate and current.
- Manage and maintain the MPA CRM system, liaising with third-party developers as required.
- Assist with the annual MPA Census as part of UK Music's flagship report.
- Member Services and Relationship Development
- Maintain regular contact across all sectors of the membership — through meetings, office visits and other engagement — to understand member needs and how the MPA can best support the industry.
- Monitor member satisfaction, devising and running an annual survey and providing regular feedback reports to the MPA Managing Director.
- Research and develop new member benefits and services in collaboration with the MPA Managing Director.
- Maintain relationships with fellow trade bodies.
- Outreach
- Produce and deliver the MPA's outreach programme, ensuring it reaches diverse and underrepresented communities across the industry.
- Represent the MPA at industry events including meetings, panels, tradeshows and receptions, and forge new partnerships to further the MPA's profile.
About You
We're looking for an experienced membership or relationship management professional who combines commercial awareness with genuine sector passion and the organisational skills to deliver across a varied and busy portfolio.
You'll bring:
- Experience in a membership, client-facing or account management role within music publishing or a comparable membership, creative or commercial environment.
- Proven experience engaging with senior stakeholders and industry professionals, representing an organisation professionally and effectively across a range of settings.
- Experience producing written communications, reports and updates for varied audiences.
- A track record of promoting products, services or membership propositions and demonstrating commercial value.
- Experience managing and optimising CRM systems.
- Excellent customer service skills, with the ability to respond to member needs promptly and professionally.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Financially aware, with sound commercial judgement and the ability to make well-reasoned decisions under pressure.
- Strong negotiation skills.
- Proven ability to problem solve and work effectively under pressure.
Desirable:
- Experience working within or alongside a trade association or membership body.
Package
- Competitive salary (dependent on experience).
- 28 days holiday plus bank holidays.
- Pension contribution.
- Critical Illness and Income Protection Insurance.
- Death in Service benefit (after 2 years).
- Hybrid working model.
Our Commitment
We are committed to building an inclusive workplace that reflects the diversity of the creators and communities we serve. We welcome applications from people of all backgrounds, identities and experiences. Reasonable adjustments are available throughout our recruitment process - please let us know what you need and we will work with you.
Closing Date: 6 May 2026
Membership Manager in City of London employer: Music Publishers Association (UK)
Contact Detail:
Music Publishers Association (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the music publishing scene. Attend industry events, panels, and receptions to meet potential employers and showcase your passion for membership management.
✨Tip Number 2
Show off your relationship-building skills! When you get the chance to chat with someone from the MPA or similar organisations, make sure to highlight your experience in engaging with members and stakeholders. We love to see that enthusiasm!
✨Tip Number 3
Be prepared to discuss how you can drive membership attraction and retention. Think of specific strategies you've used in the past and be ready to share them. We want to know how you can add value to our membership base!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MPA team and making a difference in the music industry.
We think you need these skills to ace Membership Manager in City of London
Some tips for your application 🫡
Show Your Passion for Music: When writing your application, let your love for music shine through! We want to see how your passion aligns with our mission at the MPA. Share any relevant experiences that highlight your commitment to the industry.
Tailor Your Communication: Make sure your written communication is clear and compelling. Use data and examples to demonstrate your understanding of membership value. We appreciate a well-structured application that speaks directly to the role of Membership Manager.
Highlight Your Relationship Skills: Since this role is all about building relationships, don’t forget to showcase your experience in engaging with members and stakeholders. We’re looking for someone who can connect with people at all levels, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Music Publishers Association (UK)
✨Know Your Membership Value
Before the interview, dive deep into understanding the value of membership in the music publishing industry. Be ready to discuss how you can attract and retain members by highlighting the benefits they receive. This shows your commercial awareness and genuine passion for the sector.
✨Build Relationships Instinctively
Since the role is all about relationship management, think of examples from your past where you've successfully built connections. Prepare to share stories that demonstrate your ability to engage with diverse stakeholders and how you’ve made every interaction count.
✨Communicate Clearly and Compellingly
Practice articulating your thoughts clearly, especially when discussing member services and benefits. Use data and reports as tools to back up your points. This will showcase your communication skills and your ability to convey complex information simply.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities effectively. Share specific examples of how you've handled busy portfolios in the past, particularly in client-facing roles. This will highlight your attention to detail and organisational prowess, which are crucial for this position.