At a Glance
- Tasks: Lead pastoral care and support for young people in a vibrant arts organisation.
- Company: The National Youth Orchestra, a champion of orchestral music for youth development.
- Benefits: Competitive salary, hybrid working, health cash plan, and discounts.
- Other info: Join a supportive team passionate about youth potential and creativity.
- Why this job: Make a real difference in young people's lives through music and support.
- Qualifications: Strong team management skills and experience in handling sensitive conversations.
The predicted salary is between 34000 - 38000 £ per year.
£34,000 - £38,000 per year dependent on experience. Lead pastoral care delivery across a national youth programme. Manage support staff, embed welfare in delivery, and build trusted relationships with young people and families in a busy, mission‑led arts organisation.
The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music. We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music.
You will manage the year‑round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO’s ethos and help young people thrive on every project. You will be a visible and responsive point of contact for young people and staff during NYO activity, during residential courses and non‑residential and online delivery. You will line‑manage the Youth Support Co‑ordinator and manage the freelance Support Team workforce.
Working closely with colleagues across the Programmes team, you will ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes. The ideal candidate will combine strong team management skills with a rigorous approach to administration. You will be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating practical logistics in a busy residential environment.
At NYO, you’ll join a values‑led, mission‑driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music. Our offices near Holborn in central London are a lively base for collaboration and creativity.
NYO offers hybrid working, a health cash plan, a cycle‑to‑work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role will include some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.
Youth Support Manager employer: Music Mark
The National Youth Orchestra is an exceptional employer, offering a vibrant and supportive work culture that prioritises the wellbeing and development of young people through music. With a commitment to employee growth, NYO provides opportunities for professional development within a mission-driven environment, alongside benefits such as hybrid working, a health cash plan, and a cycle-to-work scheme. Located in central London, our lively offices foster collaboration and creativity, making it an inspiring place to work for those passionate about making a difference in the lives of teenagers.
