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For Companies At a Glance
- Tasks: Support schools with membership admin, data management, and operational improvements.
- Company: Join Sing Up, a music education company transforming lives through singing.
- Benefits: Full-time permanent role with opportunities for growth and impact.
- Why this job: Make a real difference in education while honing your data skills.
- Qualifications: Detail-oriented, organised, and confident with Excel for reporting.
- Other info: Collaborative team focused on creativity and emerging technologies.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
You will support Sing Up’s work with schools and partner organisations by providing reliable Partner Membership administration and reporting, ensuring accurate membership data management, and improving operational workflows that strengthen stakeholder experience and service delivery. The role will also assist with customer support and other operational activities where needed, ensuring a responsive and joined-up service across the organisation.
This is a varied, impact-focused role combining Partner Membership support, data management and operational reporting, alongside practical process improvement. You’ll collaborate with colleagues across the business to strengthen service delivery and provide a joined-up, responsive service for schools and partners.
What you’ll be doing
- CRM/spreadsheet data accuracy and hygiene.
- Regular and ad hoc reporting (CRM reporting, Excel pivots/charts, trend insights).
- Practical process improvements across membership workflows.
- Support for customer enquiries and wider ops tasks as needed.
What we’re looking for
You’re genuinely excited by supporting schools and partners, and you take pride in doing things properly. You’re proactive, highly organised and naturally detail‑focused, with strong data discipline and confidence using Excel for operational reporting (pivots, charts and trend summaries). You communicate clearly, solve problems calmly, and you’re motivated to spot inefficiencies and follow through with practical process improvements, while working well independently (including remotely) and in a small team.
Location: Gateshead • Contract Type: Full-Time Permanent • Closing Date: 22nd February 2026 at 22:00
Sing Up is a music education company that believes in the power of singing to transform lives. We support schools, teachers and music practitioners through high-quality resources and training. We are looking for a proactive, organised and data-confident Membership Services and Data Officer to help us deliver an excellent experience for schools and partner organisations through our Partner Membership offer.
We are an innovative and future focused team, who share a passion for improving the ways in which education supports children and young people to achieve their potential, particularly in the context of emerging technologies, creativity and the arts.
We recognise that continuously strengthening our operational foundations is essential to leveraging these opportunities, and this role plays a key part in making that happen within our Partner Membership services.
Sing Up's online platform and resources are designed to improve learning outcomes; your pupils will be more engaged and focused in the classroom.
Membership Services and Data Officer in Gateshead employer: Music Mark
Contact Detail:
Music Mark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services and Data Officer in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the education and music sectors, especially those connected to Sing Up. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your data skills! When you get the chance, share examples of how you've improved processes or managed data effectively. Use real-life scenarios to demonstrate your problem-solving prowess.
✨Tip Number 3
Be proactive during interviews! Ask questions about their current membership workflows and suggest improvements based on your experience. This shows you're not just interested in the role but also in making a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our innovative team at Sing Up.
We think you need these skills to ace Membership Services and Data Officer in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data management and customer support. We want to see how your skills align with the role of Membership Services and Data Officer, so don’t hold back!
Show Off Your Data Skills: Since this role involves a lot of data handling, be sure to mention your proficiency with Excel and any relevant CRM systems. We love seeing examples of how you've used data to improve processes or solve problems in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Highlight your organisational skills and attention to detail without overcomplicating things.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Music Mark
✨Know Your Data
Make sure you brush up on your data management skills, especially with Excel. Be ready to discuss how you've used pivot tables and charts in the past to analyse trends or improve processes. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Show Your Passion for Education
Since this role is all about supporting schools and partners, be prepared to share why you’re passionate about education and music. Think of specific examples where you've made a positive impact in similar settings, as this will resonate well with the interviewers.
✨Be Proactive in Problem-Solving
Demonstrate your proactive nature by discussing times when you've identified inefficiencies and implemented improvements. Prepare a couple of examples that highlight your ability to think critically and act independently, as these traits are key for this role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves customer support and collaboration, being able to communicate effectively will be crucial. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as calm and confident.
