Warehouse Operations Manager

Musgrave is one of Europe’s most successful family‑owned businesses, with a 150‑year legacy in food and brand innovation. We are proud to serve communities across Ireland and Spain, feeding one in three people each day through 18 iconic brands such as SuperValu, Centra, Mace, Frank & Honest and Musgrave Marketplace. By supporting thousands of retail and food‑service family businesses, we make a positive impact on the communities we serve. We are committed to becoming the most trusted and sustainable business in Ireland.

We are looking for a dynamic, forward‑thinking individual to join our team as a Warehouse Operations Manager at the Dargan Depot.

The depot operates 24 hours a day. Shift and work pattern will be agreed locally with the manager – 5 out of 7 days.

Role Purpose

The effective management of the depot with key responsibilities for all operational management tasks within a warehouse environment. The role delivers best‑in‑class service to retailers within economic constraints while maintaining good staff relations.

Role Scope

Responsible for ensuring that the operation is managed to achieve all key performance indicators and that health & safety guidelines are followed.

Core Responsibilities

• Organise, plan and manage the warehouse operation.
• Maintain service levels, budgetary constraints and operational KPI targets.
• Direct and motivate the line management team to meet operational goals in a customer‑focused environment and promote continuous improvement.
• Manage key depot activities including performance, attendance, quality and health & safety.

Measures: Daily/weekly/annual KPI targets, service level, on‑time delivery, customer feedback, employee survey and accreditations.

Customer Service

• Deliver all aspects of customer service, liaising with other departments and suppliers.
• Provide best‑in‑class service to retailers and consumers.
• Ensure the team maintains quality and accuracy in all tasks.
• Remain customer focused and driven.
• Promote our brands.

Measures: Checked orders, retail service centre activity, customer claims, feedback from driver/retailer, support and brand promotion locally.

Continuous Improvement

• Plan and drive the implementation of technology aids.
• Co‑operate with the depot management team to improve overall efficiencies.
• Facilitate an engaging, inclusive environment to generate ideas and solve problems.
• Identify opportunities for continuous improvement using lean methodology.

Measures: Depot KPIs, employee survey, attrition levels and cost‑saving initiatives.

Employee Engagement

• Manage and lead the team to deliver on objectives with the needed skill sets, resources and support.
• Ensure effective performance review, development and succession management systems.
• Set team objectives and targets and monitor performance.
• Lead by example, ensuring effective communication, support and recognition.
• Actively seek feedback through depot communication forums.
• Identify, develop and retain talent.
• Promote sports and social events.
• Take the lead on all IR/TU matters.

Measures: Team capability, key roles filled, performance reviews completed, effective communication, talent retention, employee survey completion, committee and project participation.

Health & Safety

Under the 2005 Safety, Health & Welfare at Work Act, managers are responsible for their own health, safety and well‑being and that of their staff.

• Maintain focus on employee welfare, health & safety, HACCP, hygiene and housekeeping.
• Promote a best‑in‑class health and safety culture.
• Ensure safety, health and welfare at work.
• Prevent conduct that endangers employees.
• Implement necessary safety measures.
• Participate in network health & safety focus groups.
• Investigate accidents and implement corrective actions.

Measures: Accident reporting and reduction targets, audits, mandatory training, property damage reporting, safety conversations, good‑catch analysis, H&S KPIs and meetings.

Food Safety & Quality

• Protect the safety of food products during storage and transport.
• Maintain continuous focus on food safety and quality.
• Direct and motivate line managers regarding product safety and quality.
• Prevent contamination and ensure safe handling.
• Implement mandatory food safety measures.
• Ensure teams are trained and competent.
• Promote the best‑in‑class food safety culture.
• Communicate product and process changes to the FS&Q Coordinator.
• Provide input to food safety KPIs.

Measures: Mandatory training, SOP competency, food safety KPIs, AFIs, audit results, food safety incident reporting, HACCP meetings and monthly reviews.

Key Relationships

Primary: Operations Managers, Line Management Team, Depot Managers, Operatives, Administrators, Retailers, HR, Facilities and Health & Safety, Food Safety & Quality Coordinator.

Secondary: Transport Management, Retail Service Centre, Supply Chain Network, Suppliers, Contractors.

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