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- Tasks: Join our team as a Telesales Operator, processing orders and promoting products.
- Company: Musgrave is a leading family-owned business with a 150-year legacy in food innovation.
- Benefits: Enjoy career development, a collaborative environment, and the chance to make a community impact.
- Other info: Musgrave is an equal opportunities employer, welcoming diverse candidates.
- Why this job: Be part of a trusted company that values innovation and community engagement.
- Qualifications: Previous experience in a busy environment and strong organisational skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Permanent
Location: Marketplace Belfast Office and Drinks Inc Boucher Belfast
Join Musgrave – A Legacy of Innovation, Community, and Excellence Musgrave is one of Europe’s most successful family‑owned businesses, with a rich 150‑year legacy in food and brand innovation. We’re proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We’re committed to becoming the most trusted and sustainable business in Ireland, and we’re looking for dynamic, forward‑thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for two successful candidates to join our team as a Telesales Operator in our Marketplace Belfast Office and Drinks Inc Boucher, Belfast. This role is ideal for someone who enjoys building relationships, thrives in a fast‑paced environment, and has a passion for sales and service. If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals — all while keeping the call positive and professional.
What you’ll be doing
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLA’s and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude.
Nice to have
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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Telesales Operator employer: Musgrave
Contact Detail:
Musgrave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator
✨Tip Number 1
Familiarise yourself with Musgrave's product range and their key brands. Understanding the products you'll be promoting will not only boost your confidence but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios can prepare you for handling inquiries and objections, which is crucial for a Telesales Operator.
✨Tip Number 3
Network with current or former employees of Musgrave to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
✨Tip Number 4
Demonstrate your ability to work in a team by sharing examples from your past experiences. Highlighting your collaborative skills will show that you're a good fit for the dynamic environment at Musgrave.
We think you need these skills to ace Telesales Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in telesales or customer service roles. Emphasise skills like organisation, teamwork, and proficiency with computer packages, as these are key for the Telesales Operator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Musgrave's commitment to community and innovation, and how your background aligns with their values.
Highlight Relevant Experience: In your application, specifically mention any previous telesales experience or roles in busy environments. Use examples to demonstrate how you have successfully managed customer relationships and contributed to sales growth.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-focused role.
How to prepare for a job interview at Musgrave
✨Know the Company
Before your interview, take some time to research Musgrave and its history. Understanding their values, mission, and product range will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Sales Skills
As a Telesales Operator, demonstrating your sales abilities is crucial. Prepare examples of how you've successfully upsold or cross-sold products in previous roles, especially in busy environments.
✨Emphasise Teamwork
Musgrave values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to team success or helped resolve conflicts.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, and opportunities for career development to show your genuine interest.